• Guided leaders in implementing productivity strategies, policy updates, and performance improvement plans to achieve ambitious targets and enhance overall team efficiency• Provided insights into budget management by identifying costs associated with team tasks and premium gifting, ensuring alignment with departmental financial goals• Crafted and delivered comprehensive presentations for senior leadership, highlighting updates on new and existing processes to drive informed decision-making• Collaborated with in-house legal counsel to establish clear legal and operational guidelines for projects, ensuring compliance and risk mitigation• Enabled leadership by resolving challenges and offering strategic solutions through clear communication with subordinates, fostering a collaborative problem-solving environment• Engaged with Sales VPs and Directors to identify challenges, recommend targeted solutions, and provide guidance on compliance and production best practices• Orchestrated and facilitated meetings with area managers to discuss and implement new initiatives, fostering open dialogue and ensuring successful adoption across teams

• Professionally developed a six-member training team, composed of former marketing leaders, to train team members from line level to managers.• Co-facilitated Internal Leadership Development, Diamond Marketing Mentorship Program and Level Up mentorship/leadership programs.• Delivered new employee onboarding and training sessions via face to face and Adobe Connect.• Advised executives on best practices for team member and productivity goals, consistently helping companies achieve production targets.• Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving performance standards.• Created curricula, instructions, documents and written tests for various types of training courses.• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.• Delivered wide variety of courses focused on sales practices and closing techniques to enhance communication, team cohesion and group performance.• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.• Directed field training to enhance participants' skills

• Created and oversaw marketing agent training programs for Diamond Resorts marketing operations.• Track progress for training effectiveness to measure impact and productivity and adjusting curriculum as needed.• Developed lesson plans, instructional materials and written practice tests for sales and marketing training courses.• Assessed skill gaps for employees in marketing department and developed training courses to meet identified needs.• Analyzed effectiveness of training programs at all levels and recommended updates.• Applied Adult Learning and performance expertise to assess behavioral and ability issues impacting work performance.• Monitored day-to-day activities of marketing sites and employees, noting areas needing improvement and implementing plans for rectification.• Wrote training manuals for marketing team member positions according sales processes and adhered to strict company guidelines and branding protocols.• Developed new training programs for online modules and face to face sessions and provided ongoing training to staff.

• Drive processes with teams to increase overall penetration to effectively meet and exceed budgeted expectations.• Exceeded year over year production on a regular basis Created and fostered a culture for team member satisfaction and success through effective coaching and mentoring.• Maintained positive and mutually beneficial relationships with sales and resort operations leadership teams through effective communication and teamwork.• Worked with marketing teams to create, deploy and optimize effective campaigns for on site leads/clients.• Briefed senior executives on monthly projections.• Cooperated with sales leadership during customer interactions, driving sales and partnerships to increase revenue.• Supervised employees and employee training to communicate best practices and optimize productivity.• Mentored local personnel on best practices and protocols to maximize productivity.

• Successfully and consistently maintained and increased performance over expectations and budgets.• Established and evaluated training needs and policies and procedures for administrative and production teams.• Partnered with the Director of Sales and Marketing to create a strategy to market existing and new owners.• Created and distributed budgets, sales and performance reports to upper management.• Created reports for production teams to monitor their performance to provide personal motivation and ownership of goals.• Provided one on one training sessions with production team members to enhance their strengths when dealing with guests.

• Received the honor of membership in Pacific Monarch Resorts' exclusive “Platinum Club” for selling over $1 million in new owner acquisitions.• Designed and developed training classes for existing sales agents using methods such as Adult Learning Theory to improve or maintain performance levels and meet budgetary goals.• Increased overall volume and surpassed several previous sales records. • Implemented a mentorship attitude among managers to immediately increase production for existing sales agents.• Consistently held bi-weekly training for existing sales agents to support and succeed at meeting performance goals and minimum performance standards.• Consistently earned sales awards as both a sales agent and manager.• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing productivity.• Coached team members in successful selling methods.• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies for English and Spanish speaking agents.• Developed and implemented comprehensive salesperson training program.• Held weekly meetings with sales agents to identify techniques to overcome sales obstacles.

As a Producer with the Corporate Advertising arm of MGM Mirage, I am producing a documentary on the Making of City Center in Las Vegas, Nevada and the Reconstruction of the Beau Rivage in Biloxi, Mississippi.

I directed and produced online lectures for UNLV Faculty who taught courses through Distance Education.