As the vice president and general manager of Custom Roads, I lead a dynamic team that delivers top-notch automobile restyling and customization services. My role focuses on driving operational excellence, enhancing customer experiences, and developing innovative solutions that meet the unique needs of our clients. With a passion for automotive design and a commitment to quality, I work closely with our team to ensure that every project reflects our high standards and attention to detail.

• Conduct research and analyze business data to identify trends, issues, and opportunities for improvement.• Work closely with clients to understand their needs and objectives, and provide recommendations for optimizing business processes.• Develop and implement strategies and action plans to improve business performance and achieve desired outcomes.• Provide expert advice on a range of business areas including operations, marketing, finance, and human resources.• Create and deliver presentations to clients on findings and recommendations.• Collaborate with cross-functional teams to implement solutions, and monitor progress and success of initiatives.• Stay up-to-date with industry trends and best practices to continuously improve the quality of service and solutions provided to clients.

• Ensure that the location Sales targets, KPIs, and Operational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders, pre-delivery readiness, maximum delivery yield, and customer satisfaction scores• Drive business and maximize sales through excellent customer service, deep product knowledge, and superb product presentation and promotion• Lead the planning, implementation, and follow-up of store events/sales networking activities• Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the location staff• Drive continuous improvements to facilitate exceptional team output and customer service including designing innovative solutions to problems• Manage facilities and closely follow up on dedicated costs and budgets (store supplies, location works, contractors, etc.)• Provide regular coaching, training, and feedback to team members and maintain deep knowledge of the team’s strengths and opportunities• Responsible for leading change and inspiring the team every day• Create and drive a structured and inclusive culture in the team

Successfully managing a store producing consistent sales increases above company expectations.• Driving and exceeding budgets and KPIs through strategic planning.
• Responsible for the recruiting, developing and coaching the sales team to achieve exceptional results in sales and service.
• Perfectly executing the visual merchandising in-store, representing the brands to the highest standards.

Partnering with the Regional Manager in supporting managers within the region on people management and development.
 • Supporting store managers in developing their business by creating short and long term plans using smart objectives.

Successfully managing a store producing consistent sales increases above company expectations.• Driving and exceeding budgets and KPIs through strategic planning.
• Responsible for the recruiting, developing and coaching the sales team to achieve exceptional results in sales and service.
• Perfectly executing the visual merchandising in-store, representing the brands to the highest standards.

Partnering with the Regional Manager in supporting managers within the region on people management and development.
 • Supporting store managers in developing their business by creating short and long term plans using smart objectives.

• Direct business professional responsible for multilevel marketing, monitoring product sales and developing marketing strategies • Cultivate and maintain client relationships through social media marketing, face-to-face meetings, client referrals and cold calling of prospective clientele • Design strategic sales methods tailored towards consumer needs• Increased business by 20% over 5 year span, through increased marketing efforts, strategic networking events and adept product knowledge• Responsible for attending and participating in annual, company wide sales conferences

• Observe and record a multitude of statistical data for in-play games and teams• Communicate effectively with eight other officials for precise and official stat keeping• Successfully manage and record game statistics for 32 home games, within a 60 game schedule period• Collaborate with coaches and officials to obtain, verify and publish team line-ups• Maintain comprehensive knowledge of game functions and operations• Prepare computers, update scores and troubleshoot technical systems prior to the start of all home games • Manage closing duties at the end of each game, this includes monitoring all game footage and running statistical reports• Knowledgeable in timing and scoring, goal judging, referee signals and penalty box operations • Consistently monitoring, researching and developing sales and marketing trends throughout organization

• Facilitated interactive substance abuse and sobriety presentations to soldiers struggling to overcome addiction • Certified Master Trainer for Accenture Federal Strong Choices Training• Administered Unit Risk Surveys to 73 Military Units each year and prepared them for submission to The National Guard Bureau; these surveys were used to assess at risk soldiers within Nebraska• Analyzed data from risk surveys to formulate Risk Mitigation Plans for unit commanders• Developed state level partnerships with substance abuse prevention and treatment providers, and HHS agencies to coordinate community based services for clientele• Established referral processes and provided referrals to Soldiers seeking treatment providers• Developed a new monthly activity reporting procedure, which has saved an average of 1,200 man hours annually • Collaborated with all 50 states, Puerto Rico, and the Virgin Islands to ensure program continuity and consistency• Traveled over 73 times a year for public speaking events surrounding health, wellness and sobriety; audiences often consisted of 100+ participants • Successfully maintained 94% annual participation quota, consistently surpassing company requirement by 4%

• Managed group and individual cases for over 650 residents adjudicated to the residential treatment center over a 5 year span• Developed specialized programs, such as life skill, anger and crisis management, for residents during their stay in the center• Conducted and maintained progress reports and confidential information on assigned caseloads• Counseled residents, both in a group setting and individual basis, within the treatment model• Served as a liaison between school staff and treatment center staff to promote the consistent support and recovery of residents• Communicated with families, legal professionals, and other social and state agencies regarding the progress of each resident as they learned to become responsible contributing members of their communities

• Responsible for marketing insurance programs to insurance agents through network relationships, innovative marketing strategies and ad development programs• Cultivated and maintained client relationships through industry functions, product meetings and referral incentives• Managed marketing goals and strategies • Traveled annually to company’s Las Vegas headquarters for sales conferences and workshops• Worked closely with creative marketing team to oversee ad development, design and implementation company wide• Developed successful sales methods to drive contracts and increase revenue• Achieved 27% increase in sales, through the selling and marketing of over $180,000 in business contracts

• Managed door-to-door food sales routed between a 40 mile radius • Successfully built sales clientele from scratch through consistent communication, in depth product knowledge and competitive sales strategies • Traveled between 8 cities and towns in a 2 week span, building client networks, selling product and expanding sales routes • Recognized as number two sales manager for the depot in 2006• Increased weekly sales by 113% through bi-weekly client meetings and the implementation of successful sales methods

• Senior Non Commissioned Officer with 13 years of experience in training and development, security operations, personnel support, policy development and operational process implementation• Major achievements include, protecting the President of the United States, Key Administration Staff, Presidential Assets and Foreign Dignitaries from potential security threats• Provided security support for the 2002 Winter Olympic Games and worked alongside the United States Secret Service • Ensured the protection of Air Force Weapons Systems, operational resources and systems installations• Provided on scene supervision for law enforcement personnel engaging in normal and emergency situations• Operated and maintained firearms, vehicles, communications equipment, special purpose law enforcement equipment and intrusion detection systems• Planned and scheduled law enforcement training's and activities, as appropriate, to mission goals and standards• Developed plans, policies, and procedures necessary to implement law enforcement programs