Mark Darby Email & Phone Number

Raleigh-Durham, North Carolina Area

Managed the relocation of the DCRI’s application services to Duke Health Technology Solutions’ (DHTS’) new data center. Migrated or retired 23 Java-based applications and led efforts to deconstruct and dispose of all data center hardware. Moved DCRI from FootPrints, the organization’s service management application to ServiceNow. Worked with application.

Raleigh-Durham, North Carolina Area

Managed cross-functional, multi-national IT projects to upgrade Fidelity’s primary call center application and the software that supported the business’ HR outsourcing service offerings. Led teams to develop a new standard desktop image and distributed that image to 12,000 PCs. Led matrixed teams totaling 70 people.

Led projects to design, develop, test and deploy sof360 – a customized.NET and SQL Server-based knowledge management application for the United States Army’s Special Operations and Civil Affairs / Psychological Operations communities. Met with customers to create visions and develop stories. Authored proposals and project plans. Met with the customer.

Fairfax, VA

Provided a solution that enabled aircraft maintenance leadership to see the costs of flight operations and allowed the comparison of cost data across flying units, mission types and aircraft types. Trained and mentored other project managers to prepare them for their PMP certification exam. Worked within the organization to implement processes & procedures.

Cary, North Carolina

Grew the US Air Force territory from $30,000 in annual revenue to over $1.5M achieving 129% of sales target in FY03. Met with potential customers to understand business pains, current programs and processes. Worked with pre-sales engineering staff and consultants to deliver solution visions with cost/benefit analysis. Built relationships and partnerships.

Raleigh-Durham, North Carolina Area

Led IT projects to improve the North Carolina Department of Health and Human Services' (DHHS') services to the state’s citizens. Led projects to: modernize an aging data center ($5.2M equipment refresh) and enable cross-program technology sharing by providing an accurate charge-back process. Managed five senior consultants.

Air Force Space Command, Sunnyvale, CA

Provided IT services to 1,800 Onizuka Air Station users. Responsible for desktop services, local area network, telephone operations, service desks and information security office. Directed projects to upgrade server hardware and operating systems, implement a new tape backup system, migrate to Microsoft Exchange, and replace an outdated firewall and.

Air Mobility Command, Belleville, IL

Provided information technology services to 800 staff members of the Tanker Airlift Control Center – the primary flight operations center for the Air Force’s cargo, refueling, medical evacuation and executive air fleet. Responsible for the center’s desktop support, LAN, service desk, telephone switchboard and satellite communications. Managed a 24x7.

Air Force Communications Command, Lindsey Air Station, Germany

Directed five major telephone switching system and cable plant installation projects totaling $32M (in FY88 dollars). Installed new, Nortel DMSs and Meridian PBXs, cable plants and plant records & billing software for United States military installations located in Europe. Coordinated with host nations to ensure compliance with local regulations.

Air Force Communications Command, Dayton, OH

Led evaluation teams traveling to locations in the Pacific, the United States and in Europe to evaluate the local staff’s abilities to support the Department of Defense’s secure voice and data communication systems. Supervised a staff of 10.

Education record

Activities and Societies: Foundations; Release Control & Validation; Service Operations; Continual Service Improvement; Service Design and.

Masters, Computer Resource And Info Systems Mgmt

Bachelor Of Science, Electrical Engineering