Mark Davis Email & Phone Number

Maple Grove, MN

Cleveland/Akron, Ohio Area

• Primary Lotus Notes Administrator. Supports, maintains, and upgrades 28 Lotus Notes servers
• Collaborate in the installation, maintenance, upgrade and management of other company servers locally and remotely
• Involved in the visualization and configuration of servers in Singapore and Shanghai, China
• Perform physical server upgrades, configuration and deployments
• Participates in the analysis, evaluation, design, testing and implementation of business solutions
• Manages users, computers, security groups and other objects in Active Directory.

Cleveland/Akron, Ohio Area

• Highest level of support for critical and more complex user system and server issues
• Primary technician for new computer imagining and configuration
• In charge of documenting procedures and increase knowledge base of known issues to be used by junior support technician
• Acted as Desk Support supervisor when manager was off duty

Greater Minneapolis-St. Paul Area

• MCPc - Server Technician BlueCurrent/JPMC - Configuration Technician OfficeMax - HelpDesk/Kiosk Technician
• Installing Windows 2000 Servers and software for 23 remote locations
• Imaging of new machines with specific user profiles. Assure connectivity and software access for users
• Data Back-Up, Restored and Transfer
• Installation of new server and software, troubleshooting network and desktop configurations
• Logistics coordinator for new equipment from suppliers

Orlando, Florida Area

• Programming and testing POS system for the Food Service Department
• Support and Troubleshooting of POS, ProHost, Networking systems
• Configuration of POS system that included Windows 95B, Aloha POS, Elo touch screen drivers, network drivers, and ProHost
• In charge of Quality Assurance for POS upgrades, and deployment of upgrades to POS
• In charge of maintaining and ordering POS part to optimal level