Mark Devaughn Email & Phone Number

Sacramento, California, United States

- Author communications content for the nation’s largest advocacy group for retired state employees- Provide editorial oversight for creation and production of organizational research and position papers- Assist in formulation and implementation of organizational and divisional communications policies and strategies- Develop and provide oversight on major communications projects and publications

Placerville, Ca

On a freelance basis, produce articles and digital content for California’s oldest newspaper. - Served as publication’s only reporter to write articles for news and sports sections since 2014 - Produced videos and take photos, perform copy-editing duties - Served diplomatic role between publication and local parents/school officials- Provided "best-practice" expertise to sports editor

Rancho Cordova, California

- Partnered with executive leaders to provide strategic counsel and coaching on how to clearly communicate, connect and inspire- Drove discussions and developed creative briefs and campaigns to tell stories to diverse audiences; developed comprehensive communication strategies and executed details plans in support of large-scale, division-wide efforts- Created facility-wide awareness campaigns that improved performance in employee engagement and patient experience- Wrote/edited/disseminated weekly employee newsletters for three hospitals; coordinated video productions and earned media opportunities; created, coordinated social media content

Sacramento, California Area

Supported Marketing/Communications department of Sutter Health’s health plan products division as a contractor. Sutter Health Plus offers HMO plans to Northern California employers and individuals/families. - Led development of marketing collateral, including brochures and newsletters, for organization's health plan products division - Increased original content on Sutter Health Plus news blog, while serving as its editor and publisher- Created, managed social media activity that doubled team’s benchmark engagement rate- Served as team’s project manager for content/strategy regarding health plan’s new pharmacy benefit manager

Placerville, Ca

Led media relations efforts, produced updates of publications, oversaw website contents, coordinated internal communications for independent/nonprofit healthcare provider. - Set organization-record for press releases in a calendar year; served as communications consultant for executive leadership to discuss hot topics, reactive media strategies.- Wrote, edited and published annual reports, brochures, flyers, quarterly magazine issues and physician directories; led multi-disciplinary teams to design and distribute them; integrated contents into social media- Produced website’s first video series, maintained online directory of 200 physicians- Increased awareness among employees: Coordinated contest to name Marshall Hospital’s germ-zapping robot, partnered with UC Davis Public Affairs to promote the new Epic® electronic medical records system.

Woodside, Ca

Wrote feature-length articles for Stanford sports website operated by 247Sports, a division of CBS Sports Digital.- Began site’s weekly “Opposing Views” feature, connecting with a beat writer from Cardinal football’s opponent- Represented publication in other sites’ content and podcasts; became first staffer to represent site in both an online and traditional print (Orlando Sentinel) publication - Authored “This Week in Stanford History” piece, researching sources dating back to 1890’s- Longest-tenured non-management staffer: Started as unpaid intern when it was an email/fax-only publication in 1997

Rancho Cordova, Ca

Provided customer service by phone, email and written correspondence to current and prospective network providers. - Led team’s internal communications; researched and wrote memos / FAQs regarding network updates; served as team’s subject matter expert on healthcare industry trends; partnered with management to craft talking points- Helped raise accuracy of online provider directory from 50 to 90 percent, in compliance with State Senate Bill 137 and Department of Managed Health Care- Promoted to EDI Analyst: Reduced backlog of delays in the member enrollment process- Performed investigations on physicians accused of violating their contracts

Rancho Cordova, Ca

Provided media relations/PR support for Health Net Federal Services, a TRICARE contractor providing health insurance to military members and their families since 1988. - Raised company profile by writing, distributing health and wellness articles to military base publications and social media; coordinated various media requests; served as a consultant to management for reactive media- Oversaw inventory of department’s materials warehouse, electronic repository; accountable for delivery of publications to TRICARE Service Centers throughout North Region (from Illinois to Maine)- Wrote scripts, produced and edited material for instructional videos- Supported company’s internal/external activities; researched and wrote articles for weekly and monthly email blasts; wrote, edited and coordinated the delivery of external fax and email communication campaigns (recipients ranged from several hundred to over 380,000)

Provided member and provider customer service by phone and email. Crafted strategies regarding the Affordable Care Act, following its signing (2010) and initial implementation (2011).- Recognized with department’s Excellence in Service Award in 2011- Initiated recall of member ID cards across entire network after noticing a spelling error (“Complimentary,” instead of “Complementary” Care)- Represented department on various committees. Named new computer system (“Omni”) created for department’s customer service reps- Edited department training manuals

Auburn, Ca

One of two full-time sports staffers. The Journal is one of the largest papers in the Gold Country Media chain (includes Roseville Press-Tribune, Folsom Telegraph). - Helped Journal win “Best Sports Coverage” award from Brehm Communications, Inc.- Expanded coverage to include more Kings, River Cats coverage. Covered the last Kings playoff game, coach Rick Adelman's farewell press conference (2006)- Beat writer for state-ranked Del Oro High football- Laid out entire section twice per-week, made website updates, wrote weekly column

Visalia, California Area

Supported sports section at the Gannett-owned Times-Delta and companion Tulare Advance-Register, Tulare County’s premier sources for local news and information - Wrote up to 10 articles per-week, covering high school, junior college and Fresno State sports- Served as sports section’s designated writer for investigative and feature stories - Beat writer for College of the Sequoias men’s basketball; Filed breaking stories from state junior college championships in San Diego- Received pointed letter in response to a column where I expressed my dislike of Thundersticks. ("You need to GET IN THE GAME," their manufacturer's president wrote.)