We are Veteran Owned Agency dedicated to serving each customer as if they are our only customer and a part of our Family. I have always kept the agency with the idea of being big enough to provide you with every part of what you may ever need to be your only company for all your insurance needs, yet small enough that we are hands-on in providing you an unprecedented experience in service.As part of our commitment to you our customer, we tailor every coverage, so you know you have the best coverage options available has to offer anytime, anywhere. Regardless of where you are on your personal or business path, we are here to serve you with a smile and appreciation. We can't wait to serve you for the next hundred years to come as well and are committed to offering only the highest quality service.Our professional staff will provide you with prompt and courteous service as a commitment to you, your family, and your business. Our high-level service and capability team is here to accommodate any insurance needs you may have.

RLAO provides consulting services to optimize leadership and cross-functional communication in small and medium-sized businesses.Serves as Key Subject Matter Expert for Field Customer Service, ForecastAccuracy, Inventory Management, Supply Chain Management, RoutingOptimization, Distribution, and Customer Experience.• Coordinates with Leadership and Field teams to evaluate programs and processes to ensure project schedule, budget, and performance requirements are exceeded to maximize client results.• Assists team in benchmarking performance with applicable KPI's.• Clients include GLG and Open Land of Texas, a start-up company.

Provided senior leadership for nation-wide cross-functional teams. • Optimized customer service route efficiencies & logistics and developed new service & delivery technologies applying Salesforce Field Service Lightning.• Implemented the first Inventory Management systems utilizing NetSuite and Asset & Assembly Management suite.• Restructured systems for tracking and JIT supply chain management of over +350,000 assets, saving more than $425M in transportation and labor cost

Led Sales and Operations teams across the Texas, Louisiana, Arkansas,Oklahoma, and New Mexico market Region with 22 site services/rentallocations with 600+ employees at levels from front line service and deliveryto Area and Regional sales and Operations leaders.• Held full $250M P&L responsibility and managed CAPEX development and review, Sales & Operations planning, day-to-day operations, customer experience, and organizational development.• Transformed the communication paths within the Region and HQ teams to improve coordination, enhance customer experience, and improved service metrics and field engagement, resulting in increasing NPS results for the Region from 40% to 75%+.• Led five M&A integration projects resulting in an incremental $35M in revenue and increased service and customer interactions of greater than 25%.• Led emergency response following Hurricane Harvey, executing 100% of response requests supporting FEMA emergency teams in Texas, Louisiana, and Mississippi, producing $7.4M in incremental emergency services revenue.

Managed overall operations and developed annual Sales & Operations plansfor the California, Nevada, and Arizona Region.• Exceeded EBITA goals for the 2015 & 2016 fiscal years through more consistent focus on KPIs and executing core sales and service initiatives.• Negotiated a key competitive takeover, reducing operating cost and number of vendors for a major client, generating $3M in new incremental revenue with a multiyear agreement.• Orchestrated the turn-around of the company’s largest Region from the lowest-performing business in the country to the leading Region in less than 18 months, increasing sales by $6.4M and EBITDA by $1.4M.

Responsible for general operations for the chilled distribution network ofQuaker, Tropicana, Gatorade Division including P&L, staff development for200+ employees, route-based customer service & delivery, and supply chainmanagement of 18 Chilled DSD (Direct Store Delivery) sites in the CentralUS and West Coast Markets.• Managed Marketing planning, Field Sales, budgeting, and expense control, improving performance from one of the least profitable areas to a top-ranking region in 2010 with the highest profit and above sales goal performance for three consecutive years.• Drove 4% growth in an already highly developed market with a 43%+ market share in coordination with field sales teams, Brokers, and 3rd party operators, improving revenues from $67M to $85M in two years.• Collaborated with three other Regions in developing execution plans to expand market share and drive new product placement in existing territories.• Improved JIT customer service deliveries by 20%, increased Fleet asset utilization from five days a week to seven, and reduced labor expenses by 12% netting $215M in operating cost savings YoY.

Directed sales demand forecasting for Frito-Lay, a wholly-owned subsidiaryof PepsiCo Division, and supported supply chain activities for the entireorganization by analyzing volume estimates for the SoCal, NorCal, Pac NorthWest, Texas, and Mountain areas.• Collaborated with Field Finance, Marketing and Field Sales teams in resource planning for promotional activities, new product introductions, seasonal impact planning, and waste reduction programs.• Improved demand forecast accuracy from below 60% to 84%.• Led programs to update and convert multiple delivery systems, implementing staffing, and training efforts to support transitions.• Served as Regions' Starfleet captain for support labor while continuing to improve profitability through P&L management.

Managed Frito-Lay product distribution and strategies and analyzed Zoneperformance with sales data and other key performance metrics.• Consolidated two Frito-Lay markets, integrating operations of two Service & Distribution Centers while driving volume growth and ensuring the induction, performance, and morale of 230+ employee groups during transition.• Led updating and conversion of multiple delivery systems.• Coordinated staffing and training programs, improving overall Zone profitability, and reducing voluntary employee turnover from 23% to less than 12%.• Redesigned and implemented a labor planning tool, reducing overall overtime from 30% to 13%, saving $236M in labor expenses.• Served as the West Regions' Labor-Management captain for support labor and rolled the program to thirteen other areas the following year.