Mark E Smith Email & Phone Number

Orlando, Florida Area

Orlando, Florida Area

Responsible for attending daily Trade Walk creating Repair Orders for both Used and New Vehicles, dispatching and tracking progress through Service and Collision Center and for recommending additional needed services/repairs. Then close and posting repair order(s). Perform these tasks for Roadside repairs. This position requires extraordinary liaison skills between all departments.

Orlando, Florida Area

Responsible for scheduling service work in the service department and for selling additional needed service to customers. Obtains customer and vehicle data prior to arrival when possible Greets customers in a timely, friendly manner. Provides a complete and accurate written cost estimate for labor and parts Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. Maintains a dealership-prescribed standard for “hours per customer repair order written.'

Orlando, Florida Area

After 12 weeks of on-the-job CMIT, I attended a formal weeks training at the headquarters in Dallas, TX, having passed that training I became a Certified Center Manger for store #627 - Semoran. Accomplishments: After five months at this location same store sales are 47% up YTD. Prior to May MTD sales were trending at 45% above, yet May ended at 129% up. At another Center in the second month MTD were up 62% Increased same store sales 51% YTD. First three quarters of 2007 ranked number 3 (of 144 Centers) in Gross Profit earned.

Oversaw this automotive research companies field operation through the development of policies, objectives, initiatives and logistics. Maintained the company’s competitive position and profitability by formulating and monitoring programs and resources. Relied extensively on experience and judgment to plan and accomplish goals through a remote and mobile workforce.Accomplishments: Personally audited more then 2,000 automotive dealers domestically as both a Certified Customer Service Index Auditor for Sales, Service and Parts, and as a Certified Facility Standards Auditor. One of a select few to accomplish the Certification specialists in either category

While strategically searching for a permanent career, I consulted. Clients during this time included – Automotive Dealerships, Market Research firms, Farms, Printers, Furniture manufacturers and Retailers.Accomplishments: At each client I was able to obtain or exceed the client’s goals and objectives set-forth at the signing of the contract.

Recruited to develop and expand a newly launched Information Technology Division of a B2B Office Supply company. Utilizing my value versus price selling skills, ability to overcome entrenched competition, and to establish us as a new competitive reseller.Accomplishments: Exceeded 1st month’s Goal/Forecast by 15.28% in a two week period, in 2nd month was first IT Sales person or manager to hit second tier of commission, then by the end of the 1st quarter was 718% ahead of forecast and 65% over target.

As the ASM, I was to recover lost vital accounts and address the challenge of a corporate downsizing with all of our customers. Using my problem solving skills I was able to salvage and build new business through an effective CRM with both vendors and customers. Previously Direct Sales Manager of Brentwood location. Managed Staff of (22) Sales, Support and Operations personnel. Accomplishments; #4 in Gross Sales and #1 in Gross Profit out of 52 conversion locations. Sales increased from $323,000 to $576,000 per month or 78%. Exceeded $3 million in sales in nine months.

As Director of Development, I evaluated and coordinated opportunities as they relate to our professional services firm. Conceived strategies and innovative ways to build clients businesses then facilitate the sales procedures, marketing communications, general business strategies and business acumen, to help clients achieve those goals. Certified as a Train the Trainer including offering that service to clients. We served clients ranging from new companies looking for assistance with funding proposals to public firms. We managed portions of startups and special projects. We established national sales representative organizations, negotiated complex agreements, and launched new products. Including raising $2.8 million for and IPO. Consulting requires you to think on your feet and outside the box.

Bsee, Electronics And Mathematics

Activities and Societies: IEEE

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