Exclusive Consulting is an A-Rated, BBB Accredited business, and was rated #1 in 2012, 2013, and 2014 for customer satisfaction, winning the Super Service Award each year from Angie’s List, and we are currently the #1 recommended IT service provider by Angies List. We are the largest local full service on-site business and residential information technology (IT) consulting firm, servicing all of South & Central Florida, Boston, Atlanta, Chicago, and Houston. For almost 10 years, we have been… Show more Exclusive Consulting is an A-Rated, BBB Accredited business, and was rated #1 in 2012, 2013, and 2014 for customer satisfaction, winning the Super Service Award each year from Angie’s List, and we are currently the #1 recommended IT service provider by Angies List. We are the largest local full service on-site business and residential information technology (IT) consulting firm, servicing all of South & Central Florida, Boston, Atlanta, Chicago, and Houston. For almost 10 years, we have been providing Information Technology Consulting & Businesses TechnologySolutions. Our IT Consulting Services include the On-Site Service, Sales & Support for all Computers and Computer Related Equipment, Server & Network Administration, Computer Helpdesk Support, & Data and Voice Wiring. We also offer a full line of Business Technology Solutions, including Online Marketing, Web Design, Pay-Per-Click Advertising,Google Apps, Social Media Management, & VOIP Phone System Consulting, and more. Show less

Provider of end user Technical Support via Remote Desktop Connection.; Rapid progression based on individual performance. Appointed as Operations Manager in fast paced call center environment, tasked with retooling operational systems to effectively improve workflow efficiency domestically. Recruited to travel and live abroad for eight months while building from the ground up and outsourced Call Center operation in Cebu City, Philippines. Managed a Team Lead Team of 20+ overseeing a line staff… Show more Provider of end user Technical Support via Remote Desktop Connection.; Rapid progression based on individual performance. Appointed as Operations Manager in fast paced call center environment, tasked with retooling operational systems to effectively improve workflow efficiency domestically. Recruited to travel and live abroad for eight months while building from the ground up and outsourced Call Center operation in Cebu City, Philippines. Managed a Team Lead Team of 20+ overseeing a line staff crew of over 300 direct reports both foreign and domestic. Chaired an Internal Policy Improvement Committee responsible for implementing much needed back end support structure during times of rapid growth. Sat on Executive Advisory Committee overseeing company forecasting and branding initiatives. Admin of numerous cloud systems employed within organization to manage workflows. Oversight of agent training curriculum organically improving overall skill set and quality of services delivered. Restructured the service department and implemented hierarchy of escalation policy and procedure effectively improving overall workflow by 27% while increasing quality of end product deliverables.Spearheaded the on-site build out of a Satellite office in a BPO Call Center setting in the Philippines dramatically cutting operational expenses while increasing bottom line profits from revenue.Instituted individual and departmental SLA’s that ensured accountability and enabledmore accurate forecasting based on sound metrics. Promoted the Sandbox Wisdom approach to customer experience shifting service culture from reactive to proactive. Show less

A BPO Network of marketing, recruiting and rehabilitation placement solutions.; Promoted to provide turnaround leadership and jump start inside sales team. Rebuilt, trained and energized the sales group to produce tangible results—providing vision, strategy and structure that the sales organization did not previously have. Overhauled and instituted new sales processes; created accounts groups, developed a realistic incentive plan based on monthly targets achieved. Hired top performers and… Show more A BPO Network of marketing, recruiting and rehabilitation placement solutions.; Promoted to provide turnaround leadership and jump start inside sales team. Rebuilt, trained and energized the sales group to produce tangible results—providing vision, strategy and structure that the sales organization did not previously have. Overhauled and instituted new sales processes; created accounts groups, developed a realistic incentive plan based on monthly targets achieved. Hired top performers and managed sales team of 20. Developed and strengthened sales force through continued training program implementation (scheduled weekly mentoring and coaching sessions).Doubled overall close ratio from 27% to 55% in 1 year by focusing team on maximizing available opportunities while maintaining professional integrity. (Promoted from Call Center Manager and named Vice President in 2010)Led and launched a support product project (database program), streamlining processes and workflow in support of a $2.3 million growth in revenue. (Voted Professional of the Year ‘07)Developed the sales team to reverse market and generate new accounts while efficiently managing sales pipeline. Show less

An institutional provider of dual diagnosis and substance abuse treatment services.; Managed and led an inside sales team in a 24/7 call center environment. Led deliverable re-branding efforts as company repositioned itself from a state ran MH facility to a privately held SA service provider, deployed multiple solutions to improve deliverable service efficiency supportive of becoming a leading competitor in the substance abuse treatment marketplace. Negotiated sales contracts ranging from… Show more An institutional provider of dual diagnosis and substance abuse treatment services.; Managed and led an inside sales team in a 24/7 call center environment. Led deliverable re-branding efforts as company repositioned itself from a state ran MH facility to a privately held SA service provider, deployed multiple solutions to improve deliverable service efficiency supportive of becoming a leading competitor in the substance abuse treatment marketplace. Negotiated sales contracts ranging from $8,000 to $50,000 in new business.Grew facility census from 65% occupancy to 87% in 1.5 years as company transitioned from state controlled to privately held LLC. (Nominated as Call Center Employee of the Year in 2005)Developed internal systems increasing insurance verification turnaround efficiency by 30% supporting bottom line growth.Continuously exceeded individual KPI’s and SLA’s, consistently in top 5 call center agents out of 35 employees over various staggered shifts department wide. (Promoted from Call Center Agent to Manager in 2003) Show less