Mark Freeman Email & Phone Number

Racine, Wi

Installed and maintained all equipment for employees, including desktop PCs, laptops, peripherals, cell phones, Blackberrys, GPS unitsProvided support for all applications used by employees, including MS Office, MAS 90, Microsoft Dynamics, and all internet applications. Maintained all hardware, including servers and desktops in the corporate office as well as laptops and mobile devices used by field personnel. Supported desktop operating systems included Windows NT/98/2000/XP, and server operating systems included Windows NT/2000/2003.Evaluated, recommended, and purchased all equipment used in the corporate office and by field personnel, including servers, desktop PCs, laptops, phone system, copiers, and network equipment. Also evaluated, recommended, and managed all related services, including phone (local and long distance), internet service, cell phone service, and mobile broadband service.Wrote reports utilizing data from MAS 90 and MS Dynamics using Crystal Reports, FRx financial reporting tools, and SQL Reporting Services.Assisted in the planning and deployment of PACS/Clinical Networking solutions sold to customers for managing patient images. Provided support to customers both by phone and in person.

Installed and maintained all equipment for corporate employees, including desktop PCs, laptops, peripherals, phone system, and palmtop devices.Provided support for all applications used by corporate and branch employees, including MS Office, Lotus Notes, and all internet applications. Managed company-wide email system and maintained user accounts for all resources.Maintained mission-critical servers and systems, including corporate network servers, content-delivery servers, and internet servers. Built, configured, and supported branch office file servers utilizing Windows 2000.Evaluated new technology for possible inclusion in future business. This included testing new versions of mission critical software, seeking alternatives for current methods of operation, testing new hardware for compatibility with existing systems, and evaluating upgrade paths for network operating systems.

Provided technical support via telephone and email for distributors of Teklynx software titles, including labeling/barcoding software, inventory control software, and print agents for WMS/ERP software.Diagnosed hardware and software conflicts, including but not limited to I/O ports, printers, and operating systems. Supported operating systems included Windows 9x/NT/2000.Provided recommendations and solutions for distributor and end-users based on specifications provided in telephone conversations and via email.Fully tested, verified, and reported bugs to development staff for correction in future revisions of the company's products, as well as evaluated and documented customer requests for enhancement.

Provided technical support for end users of ERP software package running on Windows NT/95/98, VMS, and Unix operating systems, with a focus on administration activities of supported operating systems.Customer contact with site system administrators, providing support and recommendations for admin-level functions. The heaviest concentration of issues occurred with Windows NT networks.Managed daily functions of team of five support analysts.Provided guidance and training for other members of the department.Verified accuracy of solutions entered into online knowledge database.

Provided technical support for end users of medical billing software package, including support of DOS, Windows, and Novell Netware.Managed team of six support analysts, including assignment of long-term projects and expedition of short-term issues.Acted as liason between customers and management.Assisted sales team with the preparation of detailed technical sales proposals for hardware, software, and networking solutions.