Mark Frith Email & Phone Number

Leading a team when team leaders are off on holiday or through illness. Project management People management Mental health and physical health managementDowntime management

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Sheffield, England, United Kingdom

• Hardware, Software and Remote support• Supporting other departments such asSales and Customer Services as well as others where required.• Meeting KPIs• Supporting colleagues and managers• Floor Support/First Line Manager support• Call Monitoring/driving efficiencies such as AHT, Talk, Hold times.• Delivering briefs and providing insight across departmental team meetings• Making suggestions to improve colleague and customer experience.• Managing a team for 12 weeks during transition.

Sheffield, United Kingdom

• Hardware, Software and Remote support• Supporting other departments such asSales and Customer Services as well as others where required.• Meeting KPIs• Supporting colleagues and managers• Floor Support/First Line Manager support• Call Monitoring/driving efficiencies such as AHT, Talk, Hold times.• Delivering briefs and providing insight across departmental team meetings• Making suggestions to improve colleague and customer experience.• Managing a team for 12 weeks during transition.

Chesterfield

Helpdesk call loggingmeeting targets on hardware and software and admin tasksProgramming and upgrade software.

Level 2, Principles Of Team Leading, Pass

Mhfa, Mental Heal First Aid, Pass

First Aid, First Aid, Pass

Btec National For It Practioners (General), Computing, Merit Merit Pass

Activities and Societies: NUS Council MemberI studied all aspects of computing, business and communications I got a Communications A level.

Ecdl, It, Pass

Activities and Societies: Workshop of outgoing post.Studying all aspects of Microsoft Office in a clerical sense. Programs used work Word.

Gcse English, Maths, Science, Geography, Graphics, It And Leisure And Tourism.

Nfce Level 2 In Counselling Skills, Pass

Activities and Societies: None as I was a remote learner