- 10 years of IT Asset Management experience - IAITAM CHAMP and CITAD certified - Hardware Asset Manager- IT Asset Disposition Program Manager- IT Asset Disposal Program Manager- E-Waste Vendor Manager- Data Center IT Asset Decommission Program Manager- Desktop Software Asset Manager- IT Asset Mgmt. Trainer- Process Engineer- Data Center IT Asset Auditor- ServiceNow Service Request Workflow Designer and Process Owner- ITAM Consultant to End User Computing Team- We work with the U.S. government so I have the necessary clearance for that.

Create and execute a project to assist the sales operations team in organizing their commercial accounts based on what city the client's parent company headquarters is located in.Query internal database to get several financial reports and manipulate data in Microsoft Excel using filter, sort, and pivot tables.Create metrics reports using Microsoft Word and Excel on each market to submit to Sales Operations Manager and VP of Midwest.Use many tools such as SalesForce, .Net, and a Microsoft Access database to research commercial accounts and find various business names or abbreviations they might be listed under.

Track and analyze data the call center verifies for client's mailing lists and other marketing lists. Use Microsoft Excel daily to filter, sort, and pivot large amounts of data to identify inaccuracies and create reports. Use Microsoft Access weekly to pull specific data from multiple Excel files. Write decodes and other documents for programmers to automate processes. Part of the implementation of an automatic dialer which resulted in attaining Noble Systems certification. Input data into automatic dialer software and scheduling different datasets to run through the call center production center at certain times. Write SQL queries for data to use in reports that are provided to the operations manager and VP. Create filter queries to call specific records at certain times in Noble Systems auto dialer software.Test online products in the stage environment before they go live for our clients. Test automatic dialer after we make modifications to the user interface or data set scheduling.Create and maintain process and procedure documentation.Desktop Support: troubleshoot issues our call center agents come across with dialer software or their computer in our call center with 60 stations. IT Asset Management: keep inventory and track IT hardware, software licenses, and warranty/support information.

Troubleshooting credit card payment systems that utilized a phone line, internet connection, or website. Guided customers through updates and troubleshooting procedures. Answered merchant’s questions about their Visa, Mastercard, & American Express fees. Explained payment card industry compliance and various statement questions.Sell new payment solutions to existing customers. Create and update process and procedure documentation. Track common issues, problem solve, and create procedures for the team for reference.

Researched public 10-k filings and press releases on business mergers and acquisitions through website research to keep our profiles on businesses up to date. Duties included internal database research, data entry, and creating reports using Microsoft Word and Excel based on findings.Maintained data quality and data governance through various searches and queries to find inaccurate data. Lead on many “special projects” that involved tracking results and creating reports using Excel. Create and update process documentation.Promoted to team trainer and coach of a team of 25 employees.

Founder and owner of a live music event booking, promotion, marketing, and venue management company. Management - managed sound engineers, cashiers, security staff, musicians, booking agents, promoters, interns, and stage crew members.Entrepreneur – I coordinated over 400 events at dozens of venues in NE and IA.Website Maintenance – Edited html code and uploaded it to an ftp site weekly to reflect our upcoming events. Talent Buyer – Worked with hundreds of bands and dozens of music venues, booking agencies, record labels and management companies.Event Management – Some events would require me to manage security, maintain a cash drawer, and pay all performers and employee's at the end of the event.Venue Management – Music venues would hire us to book their live events and manage their event staff.Marketing/Promotion – Worked with graphic designers, web designers, video editors, and printers to maintain the quality of our unique marketing concept for each event and our overall brand. Coordinated promotion campaigns that involved handbills, posters, radio ads, online ads, social media ads, and tv ads.Sales – Sold event sponsorship packages to local businesses. Wrote appealing proposals to attract performers and sold event concepts to music venues.