Mark Hale Email & Phone Number

Gainesville, Florida, United States

Gainesville, Florida Area

As a CSA I provide leadership and support to our Finance division by preparing, analyzing and reporting complex data for both internal and external customers. responsible for ensuring that all financial, regulatory and contractual obligations are met. Analyzes and reconciles commodity, transportation and financial transactions and positions, in addition.

Gainesville, Florida Area

 Oversees quality assurance of daily bill runs  Manages the department’s team members including performance evaluations, and development Prepares and analyzes exception reports. Collects, analyzes, interprets, and summarizes data to resolve usage and transaction issues affecting accounts. Performs testing of billing systems to ensure expectations are.

Gainesville, Florida Area

 Performed quality assurance checks of daily bill runs  Identified billing issues, researched causes, and liaisoned with T&D to resolve issues. Executed testing of new applications and enhancements to billing code. Worked with Transactions, Customer Service and other teams to communicate issues impacting daily operations. Completed work orders.

Gainesville, Florida Area

 Worked closely with apartment complex managers and staff to ensure accurate group billing and continuous flow of natural gas to large residential apartment complexes and commercial group properties. Regularly traveled to visit clients, resolve issues to strengthen business relationships and allow for efficient and continuous gas service to client.

Gainesville, Florida Area

 Repeatedly promoted through a series of increasingly responsible positions within this energy marketer company providing natural gas and electric to residential and commercial customers throughout the United States to provide customer service leadership. Responsibilities included managing a group of 10 customer service representatives, assigning.

Gainesville, Florida Area

 Duties included processing service orders, resolving account inquiries and facilitating customer requests. Demonstrated ability to successfully complete multiple, concurrent tasks while maintaining exemplary customer service.  Gained merited promotion due to outstanding performance as a customer service representative to oversee resolution of escalated.

Gainesville, Florida Area

 Selected to expand small to mid-size account sales for this company offering a corporate brand of educational software. Charged with managing a staff of six customer service representatives, ensuring customer service levels, handling escalated calls and identifying new sales opportunities. Ensured exemplary customer service through sales process.