Mark Hanner Email & Phone Number

Pittsburgh, Pennsylvania, United States

Showcased exceptional written and verbal communication skills to support and resolve customer issues. - Mastered the delivery of customer experience through multiple channels including phone and written communication. - Demonstrated superior problem-solving skills by defusing customer anxieties and providing effective solutions. - Proactively acquired knowledge and expertise to enhance customer issue resolution processes. - Leveraged internal resources to handle escalated and complex issues efficiently, ensuring customer satisfaction. - Supervised sub-functional teams, managed inbound and outbound calls, and resolved fraudulent activities and escalating issues as needed.

Pittsburgh, Pennsylvania, United States

Efficiently communicated patient concerns to supervisors and clinical staff, ensuring timely resolutions. - Consistently adhered to strict hand hygiene and infection control procedures to ensure patient safety. - Correctly identified patients using a rigorous two-step authentication process. - Assisted patients with personalized menu planning, aligning with their dietary needs and preferences.

Pittsburgh, Pennsylvania, United States

Prepared and executed retail promotions, including seasonal decorations and signage placement. - Designed and implemented promotional activities tailored to local events and demographics. - Increased sales through strategic sampling, product recommendations, and enhancing customer experiences.

Pittsburgh, Pennsylvania, United States

Supervised and coordinated activities for children aged 8-12, ensuring their safety and engagement. - Supported students by proofreading essays and assisting in new design projects. - Conducted needs analysis for local residents regarding parking lot usage, contributing to community planning initiatives.