I am a dedicated and innovative Senior Manager with over 20 years’ experience in ICT and telecommunications. I have built a successful career on the foundations of sound industry knowledge, out of the box strategy and solutions, and a deep respect for my clients and colleagues.What allows (and drives!) me to achieve outstanding results for clients?: - Great technical understanding of the ICT and telecoms industry from years of ground-up experience - Lateral thinking and creative problem solving - Great long-term relationships with customers and supplies alike - Being surrounded by a fantastic team that strives for excellenceIn my most recent role - Head of Provisioning at Digital Island (and Networked ICT Service Line Manager at Gen-i NZ, prior) - my focus turned to operations and strategic direction.In order to provide the very best ICT solutions and service to our customers, I always aim to: - Create a team culture of going above and beyond expectations - Continuously improve processes and cutting unnecessary steps and operation costs - Arm all staff not just with the skills they need but with a vision of how important they are in the company and process - Look to the future strategically to ensure our place is alongside customers, not against them!Highlights at Digital Island include: - Increasing installation velocity by embracing automation, simplifying processes and eliminating resource gaps by ensuring all individuals are trained and cross-skilled - Reducing delivery lead times for across multiple product/service lines by between 40-70% - Recovering weeks of labour utilisation to be refocussed on future revenue realisation - Received approval to implement a Resource and Project Management application, based on significantly increased potential forecasted revenue realisation - Motivating a disengaged and undervalued team by promoting individualised training and personal developmentAs a leader I believe in building individuals up to succeed, not only for the business but themselves. Our industry sells machines but we work with humans - I believe it is important to build each and every staff member up to achieve and exceed their goals, professionally and personally.