Mark Javier Email & Phone Number

Newport Beach, California, United States

• Collaborated with the Cafe Leader (Store Manager) in developing systems and routines on bar to streamline workflow aided by the use of a daily cafe checklist.
• Utilized Sigma Computing to analyze retail coffee sales and calculate future ordering to meet sales goals and reduce wastage/costs.

Newport Beach, California, United States

• Facilitated training of new hires in coffee education, hospitality, operations, and coffee preparation.
• Spearheaded latte art and palette development for new and tenured baristas to improve coffee quality and standards.
• Delegated tasks and responsibilities to the team based on the shift's needs and barista's strengths to ensure smooth operation and exceptional hospitality.
• Conducted 90-Day Validations to evaluate baristas’ proficiency in beverage preparation, drink standards, coffee knowledge, and hospitality.
• Communicated new company roll-outs to the team and guests to promote and highlight new coffees, beverages, and culinary items for the cafe.

Newport Beach, California, United States

• Educated customers on the origin, varietal, process, flavor profile, and correct brewing methods for the different types of coffee offered.
• Built connections with guests over transactional interactions to deliver an elevated customer experience.
• Assisted in the training of new hires in daily cafe operations and standards.

Newport Beach, CA, United States

• Analyzed film submissions to catalog them according to the festival's criteria and category, updating databases with relevant information.
• Assisted in drafting and sending out email newsletters to festival attendees, partners, and press with updates and promotional content.
• Aided in designing promotional materials — posters, flyers, and digital content, to be distributed across various platforms.

Irvine, California, United States

Bachelor Of Arts - Ba, Cinema & Television Arts

Associate Of Arts - Aa, Social & Behavioral Sciences