Mark Johndel Email & Phone Number

IT TEAM LEADERShellsoft Technology CorporationFeb 2020 – PresentSuggests and discusses with Management the solutions and policies that can help to improve whole infrastructure of the company. Monitor and implement solutions and policies once approved. Resolve L3 issues encountered on network and end-users. Managing and administering M365 infrastructure. Provide accreditation documents with clients. Andmonitors team productivity.Career Highlights:Key Member of ERP1 migration on Azure environment (2020)Implementation of Fireeye ETP(currently Trellix ETP) on o365 environment (2021)Key Member of ERP2 implementation on Azure environmentImplementation of Bitlocker using Intune (2023)Implementation of Physical lock and Bios Lock (2023)Core member of SOC Startup Team (2023)----------------------------------------------------------------------------------------------------------ASSISTANT IT TEAM LEADShellsoft Technology CorporationFeb 2018 – Nov 2020Resolve L1-L2 issues encountered on network and end-user. Monitor IT assets (Laptops, Desktops, peripherals, printers and licenses), CCTVs,network traffic, Servers health backup image(Backup and Restore),M365 portals, etc.Career Highlights:Key member of infrastructure planning team for merging of two offices (QC and Makati) (2018)Key Member of implementation team on roaming Wi-Fi network connection using VLAN on core switch – users can now roam around the office without worrying about lose connection. (2020)----------------------------------------------------------------------------------------------------------L1CITRIX/OKTA SUPPORT (MSP)Shellsoft Technology CorporationDec 2016 – Feb 2018MSP on one of the famous Telco in Ph. As L1 Citrix Support, provisionXenApp and Xendesktop to thousand employees of said Telco. Troubleshoot errors encountering upon login and launching applications. As Level 1 Okta Support, responsible for resetting MFA of end users.

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  Mfi Polytechnic Institute Inc.

  Industrial Electronics Technology/Technician