Conduct surveillance and investigations in insurance fraud and child custody cases

Manage a department of eight at a regional office with a proven track record of operational excellence and consistent delivery of unparalleled client service satisfactionResponsible for daily operations of store; ranging from the management of the controllable expense budget which includes the minimization of outages and overtime expense, elimination of procedural violations and resource efficiency to the research and prompt resolution of client disputesConduct individual and team coaching sessions to positively reinforce skills such as priority management, efficiency; to promote work place diversity amongst peers, and to assist them in achieving their long term career objectives within the companyComplete end of month reporting on team member outages to ensure compliance with Store Performance and Transaction Handling StandardsProvide training in product knowledge and company proceduresSchedule team members to ensure that we have sufficient staff to meet client demandsPerform monthly audits to guarantee compliance with company standardsOversee training of newly hired tellersPrevent fraud by training tellers how to effectively utilize fraud prevention tools in Encore Teller.

Established new banking relationships by educating clients about company products that meet their banking needs and financial goalsSuccessfully identified new account fraud to prevent loss to the bankManage the ordering of store suppliesInterviewed loan applicants to accurately assess their lending needsBank at Work CoordinatorTrained newly hired tellers and customer service representatives

Utilized Microsoft software applications to design spreadsheets and create presentations that aided in the development of team membersAssisted in the supervision of team members by providing day-to-day leadership, direction and training to ensure proper handling of cash and client transactionsFulfilled the function of Head Teller for 8 months

Prepared and implemented instructional plans

Trained new tellersProvided approval for transactions beyond teller limits during evening and weekend shiftsPerformed end of day balancing for local office