Mark Kaiser Email & Phone Number

• A member of the Product Team and Pre-Sales team for a leading insurance software vendor. • Lead member of the team that redesigned and enhanced the Claim system. • Extensive knowledge and experience in P&C insurance as a Liaison between the business departments and the IT Department.• Experienced in developing and delivering complex system projects with hands-on experience and knowledge in requirements management, meeting facilitation, problem solving, gap analysis, functional specifications and testing.• Twenty-seven years experience in the Property and Casualty Insurance Industry (Automobile, Homeowners, Jewelry, Excess Liability, Specialty Programs, and Commercial). Fifteen years experience in Project Management, Business Analysis, Systems Technology Evaluation, Implementation, Administration and Testing.• Implemented new systems at two startup Insurance companies.• Strong experience in defining and documenting business cases, cost benefits analysis, business requirements, writing functional specifications including use cases, creating test plans and test cases.• Excellent written and oral communication skills; ability to work well with business users and IT Developers to provide valuable input.• Strong knowledge of Business Analysis and Project Management methodologies and software development methodologies. Solid understanding of the capabilities and limitations of technology.• Proficiency with Microsoft Office Products (MS Project, Excel, Word, Access, PowerPoint, Visio)• Experienced with Changepoint, Business Objects, Visio diagramming tools, Rational Clear quest and other Problem tracking systems.• Strong knowledge of system and application development best practices and methodologies.• Strong organizational, leadership and negotiating skills.• Ability to advise and help to set and manage priorities.• Ability to present ideas in business-friendly and user-friendly language.

Listed skills include Insurance.