Mark Knowles Email & Phone Number

--- Profile: ---A reliable, punctual, organised & educated individual with extensive retail management experience and a desire to achieve in the workplace. A pro-active team member with experience of leading staff in sales environments.--- Education: ---Second class BA (Honours); Business Management 3 A-Levels; ICT, Business, Psychology 11 GCSE; A*-C Grade Including Maths, English & Science European Computer Driving Licence (MS Office Programs)--- Work Experience: ---Cash Converters UK – Manager – November 2010 to Present- Day to day running of a large high-street pawnbroker- Building relationships with regular customers to ensure high standards of service- Delivering sale targets in a competitive pawnbroker (largest of 50+ UK corporate stores)- Leading, organising and training a team of 7- Liaison with area-management- Accounting, budgeting and outlining of income targets- Stock control, auditing & banking of cashCoral Racing PLC – Manager – June 2009 to November 2010- Covering leave of managers in stores across Liverpool & Wirral- Setting up and maintenance of store for business- Rota-planning, management of staff- Handling of large values of cash- Reporting and logging of profitability on a weekly basis to area managementB&Q PLC (Lincoln) – Flooring Supervisor – January 2007 to August 2009- Building relationships with tradesmen in the local area- Providing trade customers with orders promptly and efficiently- Planning of daily tasks to ensure upkeep of store standards- Stock control and implementation of planograms--- Skills ---Familiar with MS Office programs (excel, word, outlook etc), very computer literate. Able to organise workload so as to effectively provide a fast and efficient service in a high-paced stressful sales environment.

Listed skills include Retail Sales, Retail Banking, Retail Marketing, Retail Buying, and 12 others.