Accurately completed Sales requests for Amendments and Addendums to Retail Customer Service Agreements and help drive overall profitability. • Merit Increase with promotion from Marketing Analyst I to II.• Designed new portal for Sales to submit requests easier and faster. • Numerous internal kudos. • Recognized by sales and management for good turnaround time. • Met and exceeded quality and ownership.• Yielded extremely high number of completed requests… Show more Accurately completed Sales requests for Amendments and Addendums to Retail Customer Service Agreements and help drive overall profitability. • Merit Increase with promotion from Marketing Analyst I to II.• Designed new portal for Sales to submit requests easier and faster. • Numerous internal kudos. • Recognized by sales and management for good turnaround time. • Met and exceeded quality and ownership.• Yielded extremely high number of completed requests, daily/monthly/quarterly/yearly. Show less

Provided ongoing timely support with requests for Amendments and Addendums to Retail Customer Service Agreements in addition to advising departments of contractual rights and obligations while still increasing profit. • Transfer increase after transferring from Customer Care to Legal.• Bonus two (2) times.• Promotion from Contracts Coordinator I to II. • Helped diversify language bank of provisions. • Maintained quality and best turnaround time.

Swiftly and empathetically managed current accounts by answering phone calls and replying to emails in regards to billing issues, adding/removing services and more in order to retain current customers and continue the company’s profitability. • Merit increase.• Dozens of internal and external kudos.• Employee of the month. • Managed very high call volumes in an extremely fast paced environment. • Assisted with retaining customer accounts. • Diffused customer escalations… Show more Swiftly and empathetically managed current accounts by answering phone calls and replying to emails in regards to billing issues, adding/removing services and more in order to retain current customers and continue the company’s profitability. • Merit increase.• Dozens of internal and external kudos.• Employee of the month. • Managed very high call volumes in an extremely fast paced environment. • Assisted with retaining customer accounts. • Diffused customer escalations and resolved disputes. Show less

Managed and supervised the evening shift for all departments while overseeing operations of the hotel with focus on the front desk. • Provided a unique and priceless experience to keep bringing guests back.• Helped all departments with boosting customer ratings. • Teamed up with Sales and marketing to drive the brand. • Handled upset guests when displaced due to overbooking by Reservations.