Mark Brown Msc, Mba, Pmp Email & Phone Number

Calgary, Alberta, Canada

Accountable for: Accountable for the overall growth and execution of the market-centric sales initiatives and opportunities across enterprise sized clients and SMBs.Hit or exceed sales targets and accurately forecast business velocity.Effectively build qualified sales pipeline and new opportunity growth.Drive day-to-day sales activities.Run effective sales meetings and help create a culture of accountability.Plan for the future by identifying and addressing bottlenecks, gaps, and risks in attacking this market .Participate in weekly, monthly, and quarterly meetings to sales and executive leadership on key metrics, providing analysis with recommended next steps to improve deal velocity and conversion.Create and execute effective presentations, including corporate and solution capabilities, client proposals, bid defense and business case/justification.Support business development efforts by attending industry conferences and events as needed.Lead client and prospect meetings, engaging other corporate resources as required.Work closely with internal Symend teams (Customer Success, Marketing, Product and Solutions and Engineering) to ensure expertise in our solutions

Calgary, Alberta, Canada

I oversee a multi-team organization responsible for the efficient link between product, delivery and sales. My team provides our clients and our people with the tools, resources, and guidance they need to be successful. For our clients this means they have everything they need to successfully navigate and utilize our products. For Symenders, this means they have what they need to successfully navigate and grow with Symend as strong leaders and individuals. This is broken into three key areas:• Develop a holistic Support strategy on the ServiceNow platform and knowledge base function• Develop an events (webinars, Blogs, PAB) strategy and work with stakeholders to deliver it.• Support the department pivot from pure mindshare objectives to include financial metrics of success.• Develop our product thought leadership strategy and with stakeholders, deliver it.• Scale all programs in line with demand to support company goals

Calgary, Alberta, Canada

The Director of Talent Development responsible for planning, designing and executing an engaging whole Talent development strategy at Symend in collaboration with the People Operations & TA teams. Responsible for establishing the Talent development function from scratch, leading and providing best-in-class Talent offerings for the Symend Team.Directly responsible for:Define and develop the vision and overall Talent strategy for Symend in collaboration with People Operations & TA partners.Lead a Symend Wide performance management strategy.Design & Deliver a world-class CSR program.Design, launch, evaluate and manage development programs, ranging from leadership and management training, coaching and development, and technical training.Strategically evaluate the various publishing channels and mediums available for content distribution (e.g. in-person, webinars, blogs, community, videos, etc.) and establish a clear philosophy for leveraging those avenues most effectively for content distributionCultural Enablement:Oversee the cultural enablement teams strategy and drive progress; Programs Include: Corporate Social Responsibility, Future of Work, Wellness, Connections/SocialSet the strategy for our spaces while also ensuring we have the right people tools across Symend (Absorb, Deed, Lattice, SpaceIQ…)Talent Enablement:Oversee the Talent Management team strategy and drive progress to Build/develop talent management programs, providing support, guidance, feedback, Programs include: Onboarding, Leadership Development, Performance Management, Succession Planning, Business Effectiveness, Compliance training, Reskilling for newly defined roles (business transformation, re-orgs),

Calgary, Alberta, Canada

The Global Talent Development Leader accountable for the development, implementation and sustainment of all corporate wide development in an internationally geographically diverse environment. This is inclusive of the identification and selection of training priorities, learning platforms and third party training providers across three distinct divisions: Water, O&G & critical infrastructure. Key Responsibilities:MANAGEMENT: Build and subsequently lead the Global Talent team: Manage individuals' performance against key metrics, build a world-class team by hiring and internal coaching to support business needs.Identify reporting metrics; implementing standardized reporting as part corporate governance Create the annual talent budget and manage the budget monthly Accountable for the Corporate LMS system and associated processes.TECHNICAL TRAINING PROGRAM:Evaluate and manage the development of competency based technical training programs with SME’s within the organization. This encompasses but is not restricted to Project Management, Sales, Marketing, BD and Operations.Drive innovative strategies to deliver and develop training within the organization.Talent Development: Assess, design and deliver a comprehensive leadership programme for all employees from emergent leaders to CEO. Review and recommend succession planning strategies.

Senior manager responsible for all talent development (graduate to C-Suite), learning development and organizational development in one of the world’s foremost leadership academies on its expansion into a federated group with 20 nationally dispersed sites. Led the whole ADDIE process on talent development and graduate development programme requirements across 20 dispersed sites for over 300 staff. Led and assured operational delivery of the RMAS talent pipeline with a range of bespoke modularised courses utilising the very best facets of blended learning.Instigated and led the delivery of international courses to Gulf State partner academies creating an income of over $200,000 pa and significant Business development opportunities for the UK military.Led assurance activities to ensure all Army officers achieve nationally recognised vocational qualifications from awarding bodies such as ILM and CMI.

Shrivenham

Programme Manager responsible for the delivery of a visionary project to introduce and operate a new LMS. The LMS has up to 300,000 user accounts, covering 139 Training Establishments and encompassing over 2,000 courses. This required liaison with all stakeholders and commercial partners to achieve complete operational capability by June 2015.  Standardised formats, delivery and shaped future direction of UK Defence e-learning worldwide via the use of technology. Managed and quality assured numerous contractors through the whole ADDIE cycle. Identified and removed inefficient contracts and replaced them with industry-leading authoring technologies saving Defence circa $350,000 pa. Awarded the CLFs (British Army CEO) commendation for outstanding service in the 2015 UK New Year’s Honours list.

Afghanistan

Led the British Army learning and talent development team for the whole of the UK deployed force in Afghanistan responsible for the continued leadership and educational development of +5000 multi national troops. This included facilitating continued University courses, language training, mandatory functional skills and leadership development courses. Change management and organizational leadership development courses were regularly designed and delivered to the senior leadership team and other nations using ADDIE.

Paderborn Area, Germany

British Army officer responsible for the education and training provision to all serving personnel and dependents located within the Paderborn area (+15000 personnel). Main role was to lead over 20 training, talent development and administrative support staff delivering various education and training courses including mandatory Basic skills courses, an e-learning centre, language centre, community learning courses and training consultancy.

Paderborn Area, Germany

Training and Education consultant for the British Army in Germany with primary responsibility for preparing Wounded and Injured soldiers/Officers for a return to service or transition to civilian employment. Utilizing change methodology to advise and guide individuals over an extended period as to future career options and training requirements. Liaise with learning providers and employers to arrange meaningful employment and learning activities. Research and advise senior HR team on disability provision and appropriate development pathways. Design and deliver e-learning packages, classroom based training and workplace training for customers, staff and senior leadership team.

Alberta, Canada

A dual role position responsible for both operational facilities management and training requirements. Lead analyst, developer and designer for all deployed and remote facilities management training for 250+ course personnel. Remote location facilities manager for 5 locations with direct control of a $10 million plus annual budget and a staff of over 100. Liaison with OGDs and international suppliers with additional responsibility for multi national contracts.

Worthy Down

The project deliverable was to move all UK Armed Forces food services, facilities management and functional skills training from an increasingly defunct site to a purpose built location 30 classroom site 80km away. This multi-disciplinary team had a $40 million dollar budget and was delivered on time and below budget resulting in recognition by the UK Minister for Defence's award for acquisition. I had three major responsibilities: liaising with the prime contractor to design and deliver the brand new bespoke training complex; manage the purchase and fitting of all equipment and establish suppliers and contracts at the new complex; lead the training team in establishing initial delivery whilst simultaneously drawing down and closing the old site with minimal disturbance to continuing training.

Defence College Of Logistics And Personnel

Primary role was delivering face to face classroom training on project and training management to junior and middle ranking leaders as part of the organisational leadership development programme. Additionally i had responsibility for consultancy to operational establishments in training design and assurance in the fields of project management, financial planning, change management, organisational planning and organisational leadership

Global

Worked in training, logistics, supervisory and project management roles. These were generally of around three years in length in various location within the UK and overseas; including operational deployments to various conflict zones. Due to consistent promotions i assumed ever greater responsibility leading teams of up to 40 individuals in austere conditions and under tight budgetary constraints.

Master Of Business Administration (Mba), Business Administration And Management, General, Distinction

Master Of Science (Msc), Training Innovation And Practice, Distinction

Ba (Hons), Post Compulsory Education And Training, 1St Class (Hons)

Cert Ed, Adult And Continuing Education And Teaching

Extended Diploma In Strategic Management And Leadership, Business Administration And Management, General, Pass

Cambridge University English Language Teaching Award, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Post Graduate Certificate In Education, Teacher Education And Professional Development, Specific Levels And Methods, Pass