Technical And Customer Support Representative
At&T Firstnet
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Mark Manning Email & Phone Number
Technical and customer support representative
at
AT&T Firstnet
1 work email found
@allcovered.com
2 phones found area 615 and 704
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical and customer support representative
Location
Mesa, Arizona, United States
Who is Mark Manning? Overview
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Quick answer
Mark Manning is listed as Technical and customer support representative at AT&T Firstnet, based in Mesa, Arizona, United States. AeroLeads shows a work email signal at allcovered.com, phone signal with area code 615, 704, and a matched LinkedIn profile for Mark Manning.
Mark Manning previously worked as IT Support Engineer at Tech One It and Service Transition Engineer at Allcovered. Mark Manning holds Bachelor'S Degree, Information Technology from The Ohio State University Fisher College Of Business.
Company email context
Email format at AT&T Firstnet
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{first_initial}{last}@allcovered.com
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Profile bio
About Mark Manning
Innovative IT support engineer with over 30 years experience primarily in Microsoft arenas with special emphasis on good customer service and creative problem solving. ► Significant Accomplishments:• Spearheaded project at medium sized investment firm, performing product evaluations of end point protection software, including testing, budgetary impact, and eventual McAfee selection/implementation, that resulted in the safeguarding/protection of client data and company proprietary intellectual property, where none had existed before. • Assembled workstations and servers, with both new and spare parts, resulting in 15% cost savings (estimated) to department hardware budget. • Created data backup solution by using prior programming skills, along with testing /implementation of freeware utilities resulting in 10% cost savings (estimated) to department software budget. • Participated directly in conversion to largest Novell WAN in the world at the time – 20,000 devices – Ohio Department of Human Services, in the early to mid 1990s. ► Value propositions:I enjoy utilizing my strong interpersonal and problem solving skills, to resolve IT issues and have done so successfully in a wide variety of environments, with positive customer results. Customer feedback surveys – in my current position – support this statement, where high service marks were obtained throughout 2016. Have a passion for new technologies, and the ability to quickly learn and adapt to them. Successful software developer on micro, mini, and mainframe platforms, eventually transitioning to a systems administrator role, and am now applying my skill set at the largest managed service provider in the U.S.Demonstrated success using my technical ingenuity to solve problems as small as basic workstation troubleshooting, to as large as evaluating and implementing software packages in large environments.
Listed skills include Windows 7, Troubleshooting, Sharepoint, Servers, and 11 others.
Current workplace
Mark Manning's current company
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8 roles
Mark Manning work experience
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It Support Engineer
• Assisted primarily with on-site workstation support (with some server support) for Arizona department of transportation, in a variety of roles. Installed and did troubleshooting for software applications unique to the department, as well as troubleshooting hardware issues. Set up new hardware, Lenovo laptops, MS surface devices, desktops. Participated in pilot program that was testing Windows 11, in anticipation of roll out to all areas of the agency. Helped troubleshoot Google Suite problems, set up iPhones within ADOT managed framework, and tested different VPN software for mobile devices utilized by ADOT.
Service Transition Engineer
Allcovered
Currently assist with onboarding projects for new clients, by setting up N-able remote monitoring of servers and networking equipment. Create the N-able probes and install to clients’ devices. Also help create Bitdefender packages for a customer’s specific environment, installing to both servers and workstations. Access client PCs and servers via Bomgar and Kaseya remote access software tools, to perform maintenance tasks. Push out Microsoft patches for client servers, and apply patches per predefined schedules. Implement Group Policy Objects to client servers for automatic installation of Kaseya agents on new devices, in a given client’s Active Directory domain.
Apr 2015 - May 2023
Production Support Engineer
Assisted in front line IT support of Humana prescription drug claims processing, along with systems monitoring, to ensure maximum up time of production environment consisting of IBM AIX and MS Windows server 2008 systems. Recycled AIX application daemons to ensure optimum performance, performed server maintenance tasks on Windows 2008 servers. Used VMware virtual workstations to process inventory updates between new and old order processing system. Performed troubleshooting on network and workstation problems associated with aforementioned systems.
Nov 2011 - Sep 2013
Software Certifier
Charles Schwab/Tek Systems
Charles Schwab - Phoenix, AZ 10/10 - 06/11 Software Certifier - Worked at Charles Schwab desktop software management department performing the following:- Testing/certification of Schwab business software applications prior to their deployment and implementation into production environment. Employ stringent testing procedures per Schwab certification standards - primarily on XP machines.- Imaging and preparation of workstations and laptops in aforementioned test environment utilizing Marimba client automation software – both XP and Windows 7.- Assist users with project status of different packages being tested. Also help with troubleshooting PC problems, and non-standard workstation images in test lab environment.
Oct 2010 - Jun 2011
It Staff Engineer
Financial Engines Inc.
Provided basic IT support by setting up workstations, Avaya phones, security access badges with Velocity software, and performed general maintenance for said items. Was instrumental in successful roll out of call center Avaya phones to VOIP Polycom phones, leading to better clarity for call center representatives, and better utilization of Interactive Intelligence .net call center application.
Oct 2008 - Jan 2010
Pc/Lan Engineer - Edge Systems Group
Worked in EDGE systems group performing a wide variety of hardware/software installation and maintenance tasks that included:• Installation of Share point web publishing server (with MS SQL 2005): Resulted in greater - productivity and ease of use in document management for systems analysts/managers over - prior tool, and cost savings to software budget.• Installation of Filemaker web publishing server: App provided managers vital data via browser for - project evaluations and man hour assignments. • Assembling of workstations/servers with both new and spare parts, that caused cost savings to - department hardware budget. • PC maintenance involving disassembling and replacing of parts that enhanced the life of - workstations/laptops, and resulted in department hardware budget savings. • Evaluations/comparisons/pricing of new hardware and software used to assist management - with purchasing and other decisions. • Participation in analysis and program spec writing of department call center application.
Jun 1999 - Oct 2008
Pc/Lan Engineer - Business Banking Group
Performed maintenance and trouble shooting for LAN/WAN issues for small business loans department:• Maintained up to five Novell servers, 300 workstations/laptops, and printers for Phoenix region. • Installed backup software on servers and performed file restoration for users as needed. • Assisted users with basic questions and provided assistance to on site help desk staff. • Participated in workstation conversion of Windows 3.3 to Windows 95 and resolving issues therein.
Jan 1997 - Jun 1999
2 education records
Mark Manning education
Bachelor'S Degree, Information Technology
Bsba, Information Technology
FAQ
Frequently asked questions about Mark Manning
Quick answers generated from the profile data available on this page.
What company does Mark Manning work for?
Mark Manning works for AT&T Firstnet.
What is Mark Manning's role at AT&T Firstnet?
Mark Manning is listed as Technical and customer support representative at AT&T Firstnet.
What is Mark Manning's email address?
AeroLeads has found 1 work email signal at @allcovered.com for Mark Manning at AT&T Firstnet.
What is Mark Manning's phone number?
AeroLeads has found 2 phone signal(s) with area code 615, 704 for Mark Manning at AT&T Firstnet.
Where is Mark Manning based?
Mark Manning is based in Mesa, Arizona, United States while working with AT&T Firstnet.
What companies has Mark Manning worked for?
Mark Manning has worked for At&T Firstnet, Tech One It, Allcovered, Tata Consultancy Services, and Charles Schwab/Tek Systems.
How can I contact Mark Manning?
You can use AeroLeads to view verified contact signals for Mark Manning at AT&T Firstnet, including work email, phone, and LinkedIn data when available.
What schools did Mark Manning attend?
Mark Manning holds Bachelor'S Degree, Information Technology from The Ohio State University Fisher College Of Business.
What skills is Mark Manning known for?
Mark Manning is listed with skills including Windows 7, Troubleshooting, Sharepoint, Servers, Testing, Microsoft Sql Server, Software Installation, and Windows.
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