Mark Lamprecht Email & Phone Number

Boston, Ma, Us

Dedicated to the technical relationship with Starbucks, on-site part time:• A key partner to business and IT stakeholders.• Leads technical reviews and provide relevant technical recommendations on solutions and enhancements.• Provides proactive communications about upcoming releases and service disruptions. Demos unused or upcoming capabilities/functionality.• Participates in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.• Collaborates on new opportunities for the client to get value from the SessionM platform.

Redmond, Wa, Us

Product Manager for WildTangent Game Services on Windows and Android.• Collaborated weekly and sometimes daily with all organizations in the company to gather requirements and understand problem areas.• Developed prioritization processes and executed them to prioritize projects with input from all organizations and the executive team.• Published and communicated a product roadmap to get all organizations in the company in alignment.• Prepared the design and engineering teams with JIRA stories and mockups for development, looking for value and measurability in frequent milestones. Developed a deep understanding of Windows and Android operating systems.• Followed up on performance of new product features using Google Data Studio dashboards, Google Analytics, SQL queries, and Microsoft Excel Pivot Tables and Power Query on internal and external data sets.• Ran user testing and summarized findings, making recommendations for product improvements. Enjoyed experiences with UserTesting.com and Google Optimize.

Redmond, Wa, Us

Sales engineer role facing WildTangent's PC distribution partners. Front line of technical communication and service with software teams at HP, Compaq, Dell, Gateway, Acer, Samsung, Toshiba, and others.• Solely owned consumer PC factory installation scripts using Installshield, Nullsoft Scriptable Install System, and Windows Installer, for the WildTangent Games App, games, and customized selections of Windows touchpoints.• Met critical deadlines with software update deliveries that get baked-in to PC hard drives across tens of thousands of units at a time, with customizations for season and brand.• Prepared and presented materials for partner meetings and sales negotiations.• Drove WildTangent to become "OEM Ready", a Microsoft certification for Windows 7.• Traveled internationally for business and technical reviews.

Redmond, Wa, Us

Management of the Customer Support team starting from the very first WildTangent end user, as the company initially entered the consumer market with proprietary 3D games and digital rights management software preinstalled on HP PCs.• Supported customers via email and phone.• Researched customer relationship management software and procured RightNow Technologies.

Redmond, Wa, Us

Training and support for game and web developers working on projects with the WildTangent Web Driver, a 3D graphics engine for web browsers.• Acted as the front line of support for developers with questions and problems related to the graphics engine, primarily in Java and Javascript.• Worked closely with engineering to understand product capabilities and built the SDK from scratch by organizing and packaging documentation, tools, and code samples.• Prepared and presented full day training classes, on-site and out of state.• Wrote fun 3D interactive scenes and games with the purpose of educating developers.

Arlington, Va, Us

Structural analysis of a large portion of primary airframe in the F-22 fighter jet aft fuselage.• Ran 3D finite element analysis in Pro/Engineer Mechanica and MSC PATRAN. Created 3D models, sometimes using only 2D multi-view drawings for reference.• Executed complicated analysis techniques (standard and invented).• Processed and manipulated data on a Unix-based computer system. Wrote Unix scripts to help teammates speed up their analyses.• Comprehended detail and installation drawings.