Mark Lomas Email & Phone Number

Coventry, England, United Kingdom

• Lead EMEA Quote to cash process. Including Orders, Invoicing and Usage Billing teams.
• Hiring Manager
• Stakeholder for Mergers and Acquisitions. Discovery and adaption to current model for smooth integration.
• Reporting and analysis to assist Sales Leaders with maximum productivity.
• Attending Sales forecast calls
• Develop and execute efficient processes and strategies to support revenue

Bracknell

• Senior Manager - License Administration, Global. Teams in Bracknell, Aliso Viejo, Philippines & Remote.
• Responsible for coaching, training and development of team.
• Performance planning, reviews and pay planning.
• Overseeing high case volumes, live chat and phones.
• Involved with Acquisitions and Integrations. Discovery of processes and adaption to current model.
• Reporting and analysis to maintain SLA and to identify trends and spikes.

Bracknell

• Manager - License Administration, Global. Teams located in Bracknell, Aliso Viejo and Philippines.

Bracknell

• Supervisor for License Administration team in Bracknell.

Bracknell

• Provided timely and accurate service in the research and generation of license keys for both internal and external customers.
• Processed all types of license key requests including new orders, upgrades, re-issue, host changes, subscriber transfers, and merges.
• Mapped new SKUs to license packages in generators.
• Resolved customer enquiries and issues on time, professionally and positively to ensure loyal and highly satisfied Quest customers.
• Developed an accurate knowledge of new product version licensing requirements and global licensing process requirements.
• Used Siebel, SFDC, Oracle, and multiple License generators.

Bracknell

• All aspects of Order Management. Ensuring accurate paperwork, complete checks, processing and booking.

Marlow

• Processing weekly invoices. Dealing with queries that may arise.
• Analysis of monthly profitability. Using the data for Budget projection.
• Assist auditor in collating and cross checking data for two annual audits.
• Liaising with Clients to quote prices and solve problems.
• Frequent interaction with field staff to ensure a smooth operation.
• Overseeing back check operation, ensuring the V.F.D rules are followed.

High Wycombe

• Liaised with publishers to purchase newspaper supplies for 300 customers, to the value of £6m p.a.
• Worked closely with management to achieve budget. Kept waste down with optimum sales.
• Met sales targets set by publishers.
• Adapted to the role of ‘Newspaper Manager’ in the event of the manager’s absence.
• Worked proactively as part of a team to ensure that customer expectations were met continuously.

High Wycombe

School leaver position - Junior SalesTaking phone, fax and e-mail orders.