Mark M. Email & Phone Number

Phoenix, Arizona, United States

My journey with Upland Software started when Upland acquired RightAnswers Inc. in 2018. I began my RightAnswers career in 2007 wearing several hats, as so many of us do in a small company, as a Project Manager, Pre-sales consultant, and Services consultant. Over the years, I was fortunate to expand my skillsets and roles as new opportunities presented.

Greater New York City Area

Recruited to provide pre-sales solutions support for Employee Spend Management platform in a Software as a Service (SaaS) deployment model – similar to Extensity experience listed below. I was responsible for working with prospective customers to understand business requirements for fit analysis. Additional roles included the creation of comprehensive.

Emeryville, CA

• Sales Engineer – Travel & Expense IndustryRecruited to provide pre-sales technical support for Employee Relationship Management (ERM) suite of products (Travel Planning, Expense Reporting, Timesheets, and Procurement).
• Utilized a wide variety of Internet technologies including Java, HTML and JavaScript
• Prepared comprehensive product and technical proposals, and RFI/RFP responses
• Worked closely with prospective customers to understand their business model and business/IT requirements - propose the most cost/operationally effective solution.

Morristown, NJ

• Technical Project Manager - 1999 to 2000Promoted to understand business requirements & effectively communicate requirements to software development team.
• Developed internal and external requirements documents based on business needs.
• Managed projects including system upgrades, interface requirements and software rollouts.
• Provided time and cost estimates for proposed solutions
• Clients included Parke Davis, Solvay Pharmaceuticals, SKB, Abbott Labs., and Eli Lilly.Host Developer, Software Implementation Team - 1998 to 1999Promoted to position to develop new policies and procedures for next.
• Responsible for product rollouts and training of new/existing Production Control Programmers.

• Provided air-to-ground or air-to-air mission plans for combat pilots based on intelligence data.
• Maintained the latest changes in geographical information to apply updates to air charts.
• Briefed pilots on ingress and egress routes over unfriendly territories.
• Possessed Top Secret Security Clearance
• Trained new Airmen in security policies and procedures