Director is responsible for participating in projects; overseeing the strategic, budgetary and operational activities of the Specialty Services Programs. Responsible for the operations of the full range of services for the specific programs. Position participates in other related projects and performs other functions as may be required from time to time. 1. Manage the existing team for operations related to Specialty Services Programs2. Direct the efforts of the team developing project… Show more Director is responsible for participating in projects; overseeing the strategic, budgetary and operational activities of the Specialty Services Programs. Responsible for the operations of the full range of services for the specific programs. Position participates in other related projects and performs other functions as may be required from time to time. 1. Manage the existing team for operations related to Specialty Services Programs2. Direct the efforts of the team developing project plans for the business owner and manage the financials of the department in conjunction with the finance and respective client; including management of budgets.3. Responsible for the day to day management of the client 4. Participate in strategic and tactical planning sessions5. Make recommendations in the development of long-term strategies6. Present strategic and operational plans for the development of key business units, continued company growth and profitability7. Undertake the primary role in establishing/assigning appropriate account management implementation8. Assess and develop improvement plans for the Specialty Services management & operations9. Undertake the primary role in establishing/assigning appropriate account management implementation10. Lead proposal writing, contracting, client presentations, and pricing11. Establish Business Plans, objectives and implementation strategies for integrated programs operating in the Specialty Services, including process flows, organizational structure, budgeting, resource allocation, and productivity tracking and improvements.12. Responsible for Talent Management, Motivating Teams and Career Development Strategies13. Performs related duties as assigned. Show less

Hacking Health is a non-profit social organization that pairs innovators with healthcare experts to build solutions to front-line healthcare problems through the use of emerging technology, innovation, mentoring and collaboration.

Managed the sales team serving national wholesalers and Quebec retailers for this generic and biologic pharmaceutical manufacturer. Developed go-to-market strategy and client segmentation, defined value proposition to clients, managed legal review of all processes. Managed the new product launch business process sales lifecycle. Developed and monitored key performance indicators and suggested improvements to distributors. Organized summit meetings with clients to foster executive development… Show more Managed the sales team serving national wholesalers and Quebec retailers for this generic and biologic pharmaceutical manufacturer. Developed go-to-market strategy and client segmentation, defined value proposition to clients, managed legal review of all processes. Managed the new product launch business process sales lifecycle. Developed and monitored key performance indicators and suggested improvements to distributors. Organized summit meetings with clients to foster executive development and partnership. Presented financial analysis and annual business plans.Selected Accomplishments:• Increased sales by 3 percent in declining market, negotiating sales agreements & new programs with major partners, • Reduced organization’s distribution costs by 2 percent by negotiating new wholesaler distribution agreements. Show less

Member of Executive Management Team. Managed and directed over 75 employees of professional services and service delivery teams in delivery of contracted services (SAAS), including new cloud based initiatives. Set strategic direction and managed all client facing roles, motivating and coaching team and holding P&L accountability for professional services delivery to clients in Canada, US and Europe. Created a culture of innovation to pro-actively increase client engagement.Selected… Show more Member of Executive Management Team. Managed and directed over 75 employees of professional services and service delivery teams in delivery of contracted services (SAAS), including new cloud based initiatives. Set strategic direction and managed all client facing roles, motivating and coaching team and holding P&L accountability for professional services delivery to clients in Canada, US and Europe. Created a culture of innovation to pro-actively increase client engagement.Selected Accomplishments:• • Grew revenue 15 percent by targeting and capturing new client contracts, creating a consistent approach to technical proposals. Developed tools based on best practices to ensure consistent delivery & reporting, increasing service levels. • Developed quality control system for customer service excellence program. Implemented data—driven KPI evaluation system to monitor client engagement and enhance customer experience. Developed more efficient billing process.. • Implemented new team structure and performance review program as well as a development training plan to increase employee engagement in service teams, fostering a client centric focus and culture of continuous improvement. Show less

Co-founded innovative new startup data mining company providing data solutions to the pharmaceutical industry. Acquired $3.5 million in initial private equity funding to establish the company, developing a sound business framework, vision and strategic business plan for presentation to investors. Researched market, performed segmentation and risk management analysis, established client engagement metrics and developed presentations and pitched over 40 manufacturers. Selected… Show more Co-founded innovative new startup data mining company providing data solutions to the pharmaceutical industry. Acquired $3.5 million in initial private equity funding to establish the company, developing a sound business framework, vision and strategic business plan for presentation to investors. Researched market, performed segmentation and risk management analysis, established client engagement metrics and developed presentations and pitched over 40 manufacturers. Selected Accomplishments:• Achieved new product purchase commitments from 25 percent of target manufacturers in the first year. • Guided R&D and development of Oracle database for the pharmaceutical industry, applying modern data warehouse technology on a new digital platform, launching the new database under budget and ahead of schedule. Show less

Served on executive team. Managed data suppliers, regulatory and government interactions for this $100M healthcare IT company. Led 65 employees in supplier, data management and procurement.. Managed RFI and RFP process, negotiated data supplier agreements, contract management and purchase orders, implemented policies, and developed and managed operating budget. Networked strategically with providers/vendors in all segments of the health care industry. Selected… Show more Served on executive team. Managed data suppliers, regulatory and government interactions for this $100M healthcare IT company. Led 65 employees in supplier, data management and procurement.. Managed RFI and RFP process, negotiated data supplier agreements, contract management and purchase orders, implemented policies, and developed and managed operating budget. Networked strategically with providers/vendors in all segments of the health care industry. Selected Accomplishments:• Performed analysis, due diligence, forecasting and investment analysis for successful implementation of IMSBrogan merger and acquisitions of RKG/Skura. • Negotiated data supplier agreements, networking strategically with providers in all segments of the health care industry, including retailers, wholesalers, specialty pharmacies - decreasing data costs by 25%.• Increased sales by 10% by creating an Information Partners Department to develop and distribute business intelligence, consulting, and supply chain reports through SAAS to external clients. • Reduced operating costs 20 % by improved financial management and supplier negotiations. Show less

Delivered point of sale (POS) software and back office solutions to corporate clients as a member of the Canadian Executive Management team for this division of DataMax Consulting Corp. Managed 45 employees in the operations, administration & customer service. Designed and implemented customer-focused quality programs.Selected Accomplishments:• Re-engineered call center service. Increased profits by $100K; customer service rating rose from poor to excellent.• Obtained $750K project… Show more Delivered point of sale (POS) software and back office solutions to corporate clients as a member of the Canadian Executive Management team for this division of DataMax Consulting Corp. Managed 45 employees in the operations, administration & customer service. Designed and implemented customer-focused quality programs.Selected Accomplishments:• Re-engineered call center service. Increased profits by $100K; customer service rating rose from poor to excellent.• Obtained $750K project with Exxon through a targeted marketing of South American oil companies.• Managed merger of Bizware, LVL8, ProfitKey, ASU. Performed analyses, due diligence - successful NASDAQ launch. Show less