Mark Mahaffy Email and Phone Number

Ability to learn and share expertise of products, and trends, to fit thecustomers needs.Ensuring high levels of customer satisfaction by being helpful, and knowledgeable on all offered products.

Reported to the Manager of Member and Travel ServicesProvided outstanding customer service and support to AMA members, keeping on top of and promoting appropriate AMA products and servicesCompleted membership, basic registry and entry level travel product and service transactions – accurately, confidentially and in a timely mannerProfessionally engaged members in a welcoming and positive manner to determine their needs and take care of retail transactions within our centersProvided back-up for our Member Services CoordinatorsCompleted various Admin tasks as assigned including assisting agents with hold support, document printing, inventory, gift card counts, custodian, cash out and other duties as assignedAssessed member needs and matched with the appropriate representative best qualified to complete the relevant product and/or serviceIssued International Driving Permits, performed check-in procedures for Government Issued Road Tests, and issued Road Test PermitsPerformed Government Issued Vehicle Registrations, issued Passport Photos, completed inventory for the AMA Travel Department

Create strategies for social media campaigns for Bet Stamp.Develop new concepts to deliver targeted content based on relevant topics for our clients.Respond to any questions and messages about current promos and events.

An active listener who has a positive and responsive personality with the ability to make decisions and exercise independent and sound judgement.A team-oriented individual who strives to create a memorable customer experience, by delivering exceptional sales, providing professional merchandising techniques, and completing operations duties quickly and accurately.Competent in on-the-job training and guiding new team members on company policies, safety procedures and job duties.

Performed opening, and closing duties for the restaurant.Developed positive relationships with management, and staff, while creating, and maintaining many regular guests within the community.Became an Opening Team Member for the company.Helped train, and develop new employees at both my location, and at the Market Mall location (Calgary).Helped run, and operate day-to-day operations for the company during the Covid Pandemic.

Performed opening, and closing duties for both the bar, and restaurant.Developed positive relationships with management, and staff, while creating, and maintaining many regular guests within the community.Completed daily inventory, and accounting needs, including server cash outs, restaurant and take-out sales, and VLT’s.Completed staff scheduling, and other management duties.