Mark Main Email & Phone Number

Troy, Mi

Novi, Michigan

Troy, Michigan

Manage product portfolio for the Commercial Coatings businessDevelop new business opportunities in targeted areasManage product launches, forecasting and planning of products within the businessCoordinate all marketing activities including trade shows, advertising, brochures, etc.

Manage all marketing efforts in the refinish businessCoordinate all marketing activated including trade shows, advertising, brochures, etc.Manage the various websites within the refinish businessProvide support to the brands to ensure the proper marketing message is disseminated

Manage R-M product portfolio and new product launches Coordinate all trade shows and sponsorship activitiesResponsible for material and content on www.carizzma.comDevelop marketing materials, i.e. brochures, flyers, wall charts, etc.Responsible for product launches

Accountable for physically training all internal and external customers Assist in the creation and maintenance of all program curriculum developmentResponsible for rolling out and implementing all pilot training programsSite manager for all aspects of the training center (safety through maintenance)Development of quarterly training schedule Report all activities and measurements to managementResponsible for the Kansas City Training Center and all training activities for the MidwestResponsible for ColorSource Technical TrainingResponsible for providing OEM Certification training to dealerships and collision centers

Responsible for resolving customer requests and complaintsResponsible for ensuring accurate technical data before being received in the fieldEnsured that Non-Conformance Reports were efficiently and accurately resolvedAssisted customers through the Customer Service Call Center as a Technical RepresentativeManaged SmartFax system for 24/7 access to MSDS and Technical Information

Received, processed, reviewed and followed up on customer ordersEnsured product availability, specifications, pricing, transportation, etc. and ensured customer requirements were metServed as liaison for customers with Marketing, Sales, Logistics, Credit, Manufacturing, as well as external service providersMonitored and administered programs developed by Marketing that manage the inventories of productsDirectly informed the customers of problems or opportunities, diffusing their dissatisfaction and creating confidence

Responsible for resolving customer requests and complaintsResponsible for ensuring accurate technical data before being received in the fieldEnsured that Non-Conformance Reports were efficiently and accurately resolvedAssisted customers through the Customer Service Call Center as a Technical RepresentativeManaged SmartFax system for 24/7 access to MSDS and Technical Information