Mark Manila Email & Phone Number

Philadelphia, Pa, Us

Bridgeport, Pennsylvania, United States

Responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. Observing branch activities and behaviors while ensuring that they align with Bank's strategy. Provide day-to-day management and coaching for a team of branch Associates, including staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback.

Lawrence Park, Pa

Drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. Directly responsible for creating and maintaining a strong customer-centric culture and the primary mentor and manager to branch colleagues at 2 locations. The role fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs.

Greater Phl Market

Subject matter expert in consumer lending products (Mortgage, HELOC, Student Lending, Credit Card)Coach to Branch Managers, Bankers, and TellersFocus on building colleague product knowledge, proficiency, and confidence with each lending product

Trappe, Pennsylvania, United States

“Lending champion” for Montco Region. Led collaborations with Regional Manager to help employees increase knowledge and provide a platform to practice through skill build sessions. Credo Champion 2022MAAVP Certification panelist Investors Bank Peer Partner

Various

Gained hands on experience in Project Management, Executive Communication, Marketing and Strategic Planning by volunteering and participating in pilots and various development programs.Worked and was promoted from various roles including: Teller, Teller Supervisor, Banker, Universal Banker, Assistant Manager, Branch Manager, Universal Branch Manager and Business Center Branch Manager. Managed branches with drastically different colleague skill sets and client demographics including: Gladwyne, Narberth, Newtown Square, Frazier, East Bradford, East Norriton, Conshohocken, Audubon and Norristown.

Frazer, Pennsylvania, United States

Successfully obtained "Life and Health" insurance license. Learned how to build meaningful partnerships with branch staff, how to drive sales in a Retail Banking environment, long term wealth planning and creating investment strategies.

Conshohocken, Pennsylvania, United States

Education record

Certificate