Mark Mann Email & Phone Number

Omaha, Nebraska, United States

Led the VNA's Facilities and IT infrastructure through an acquisition that saw a 75% reduction in staff, resources, and office space. Manage a 2 person team that supports 100 employees Track, maintain, and forecast IT and Facilities budget HIPAA Security Officer, Safety OfficerManage the buildings HVAC, grounds, janitorial, copy center, postal routine, and office layoutAdminister Microsoft 365, Teams, Active Directory, Duo MFA, VEEAMProgram and support the agency's EMR softwareFully support the VNA IT infrastructure and remote staffMonitor RD environment and server utilizationMonitor bandwidth usage and VPN uptime

Omaha, Ne

Manage a 4 person team that supports 450 employeesTrack, maintain, and forecast IT and Facilities budget Manage the buildings HVAC, grounds, janitorial, copy center, postal routine, and office layoutAdminister Active Directory, Exchange, ActiveSync, VEEAM, Vipre AV, SpiceWorks, MaaS360Offer comprehensive support to VNA and Easter Seals staffMonitor RD environment and server utilizationMonitor bandwidth usage, VPN uptime, and Metro E connectionProgram and support multiple office IP phone systems

Omaha, Ne

Installed and supported over 115 sites located throughout Nebraska, Iowa, South Dakota, and MissouriConfigured, trained, and supported PC based retail solutions Worked with clients to design a solution for their retail computing needsManaged a team of up to 6 technicians during installs, supervising all aspects of the processProvided the customer with comprehensive help desk support via phone, e-mail, and Remote DesktopCreated and documented a training routine to maximize results

Omaha, Ne

Supervised ten staff that configured IT equipment to the specific needs of Fortune 500 companiesMy team was consistently the most productive and quality consciousTeam Lead was the primary source for troubleshooting problems, and the final quality check Led a team of twelve staff that traveled to Inacom's other facilities in New Jersey, Indiana, and California to assist during large roll-outs