Mark Mathews Email & Phone Number

Myrtle Beach, South Carolina, United States

Madison, Wisconsin, United States

Madison, Wisconsin Area

Responsibilities: ➤ Directly coach/mentor/manage 110 IT consultants as a part of two large client engagements ➤ Co-managed client relationships onsite, working with all levels of IT management ➤ Manage consultant performance and contractual/SOW deliverablesAchievements: ➤ Established Kforce as the client’s HR partner for almost all IT positions➤ Achieved exceptional consultant retention rates, exceeding that of clients’ employees ➤ Established an innovative onsite managed staffing model - featured in a white paper➤ Acted as extension of client’s IT management team, providing insight and opportunities➤ Promoted leading edge technologies, that were adopted

Madison, Wisconsin, United States

Responsibilities: ➤ Manage applications development (VB and ASP.Net, Java, SSIS, SSRS, SQL Server) and support for seven highly complex and integrated systems for Direct to Consumer Marketing➤ Manage partner relationships with several internal business units and enterprise IT teamsestablish and led a large onshore and offshore application development team in conjunction with onshore➤ Manage vendor performance and contractual/SOW deliverablesAchievements: ➤ Designed three-tiered help desk support structure creating efficiencies and cross-training➤ Reorganization department into Support, Development and Design Teams previously organized by system providing clarity of duties and career path for staff➤ Worked with new vendor partner to successfully build offshore development team and their capabilities – providing significant cost savings over onshore staff/consultants➤ Managed $2.7M annual budget within 2% variance

Madison, Wisconsin, United States

Responsibilities: ➤ Manage and guide software development (VB and ASP.Net, SQL Server) by internal and external staff➤ Manage partner relationships with internal and external customers➤ Manage vendor performance and contractual/SOW deliverables for so➤ Manage and guide network/help desk support Achievements: ➤ Developed three-year IT Strategic Plan calling for integrated enterprise-wide system and new infrastructure technologies➤ Introduced and implemented data warehouse using SQL Server and Sharepoint for business intelligence/analysis of product/program performance➤ Implemented complete environment refresh, replacing unstable open-sourced technologies with a scalable Windows environment using MS-Office, blade servers, and virtualization infrastructure➤ Key role in solidifying client services relationship with large strategic customers➤ Stabilized the IT infrastructure, deploying leading edge technologies and methodologies➤ Managed multiple corporate priorities and aggressive objectives, expanding our systems capabilities and footprint➤ Renegotiated vendor contracts, bundling services creating significant cost-savings ➤ Improved the departments position within the organization, improving internal customer service, planning, prioritization.➤ Reorganized and strengthened department, creating efficiencies while making difficult personnel decisions

Madison, Wi (Company Closed)

➤ Leader in executive team and manager over a IT developers performing cutting edge software and web development in the Print/Mail Industry.➤ Oversaw several process improvement efforts, including ERP implementation and SAS70 certification.

Middleton, Wisconsin, United States

➤ Stabilized the IT infrastructure, introducing and deploying leading edge technologies and methodologies, such as virtualization, disk-to-disk backups. ➤ Developed IT Strategic Plan, incorporating multiple corporate priorities and aggressive objectives, expanding our systems capabilities and footprint➤ Renegotiated vendor contracts, bundling services creating significant cost-savings ➤ Improved the IT departments’ position within the organization, improving internal customer service, planning, and prioritization.➤ Reorganized and strengthened department, creating efficiencies while making difficult personnel decisions with limited resources.

➤ Developed three-year IT Strategic Plan including ERP strategy which was used well beyond➤ Architect for website developing a powerful tool for citizens to navigate/inquire. ➤ Rebuilt the IT Team and their credibility and capabilities➤ Deployed innovative, cutting edge technologies, such as GIS, and VoIP over a wireless point-to-point network, creating significant cost savings.➤ A part of the senior management team, reporting to the City Manager

Middleton, Wi (Acquired By Tds Telecom)

o Vision and direction in a complex industry for the Corporate Operations division: Customer Service, Billing & Payment Processing, Information Resources, Materials & Supply, and Buildings & Grounds departments (over 70 total staff) o Successfully managed $6M budget ($5M expense and $1M capital)o Chief Information Officer for corporation developing IT strategies and goalso Team member in creating the Chorus’ startup ISP and long distance companieso Member of executive staff during a time of tremendous challenges brought on by growth, mergers, acquisitions, start-up ventures, and industry/regulatory changes.o Developed/monitored key Balanced Scorecard Measurements Director of Information Resources (IT)o Developed, justified and successfully implemented corporate IT hardware/software strategy which includes LAN/WAN, Internet technologies, ICMS and Lawson software on AS/400o Integrated systems for 6 startup, merged, and acquired organizationso Developed/directed IT for the corporation and subsidiaries supporting all systems including: customer-care, billing, plant records, and financials.o Built the Information Resources team from ground zero to 12 top notch staff o Primary contact, negotiator and decision-maker in complex vendor relationships o Developed customer information data-mart and mining tools

Madison, Wisconsin, United States

➤ First IT Manager for GHC➤ Designer/developer for several business systems including: clinic scheduling, claims processing, and customer billing➤ Built MIS team from ground floor➤ Lead role in supporting relationships with parent organization, multiple clinics and affiliate organizations, such as U.W. Hospital and Clinics and U-Care HMO➤ Led hardware/software conversion from HP3000 to IBM System/38➤ Grad-level course-work with internal TQM team ➤ Assisted ISO9001 certification effort gaining national recognition by NCQA for quality.

Madison, Wisconsin, United States

➤ software developer with IBM mid-range systems using RPG/CL

Fort Atkinson, Wisconsin, United States

➤ software developer with IBM mid-range systems using RPG/CL

Bachelor Of Arts Degree, Management And Communications

Associate Of Applied Science Degree, Cis Programmer/Analyst