Mark Mccafferty Email & Phone Number

Kelowna, British Columbia, Canada

Kelowna, British Columbia, Canada

Plans the objectives of the departments I supervise, together with owner, and attains theseobjectives.Prepares and manages the annual operating budgets of the departments for whichresponsible.Reporting systems, as required by owner and business coachKeeps up-to-date on new equipment and tools and makes purchasing recommendations.Maintains a top quality repair service and reduces returns to the shopIntermittently checks work performed, to ensure that it meets strict quality standards.Ensures that the workplace is safe.Keeps abreast of federal and provincial regulations and municipal bylaws governing theactivities of the departments supervised, such as those concerning the removal ofhazardous waste, understands them and ensures that they are observed.Prepares pricelists for fixed operations and makes recommendations to the owner Ensure high quality service and repairs are provided to customers. Manages all departments to achieve sales, profits and efficiency by maximizing production, controlling costs, marketing, building a clientele and establishing solid employee relationships. Direct and schedule activities of all staff Dispatching work through work flow racking system Establish processes & standards to ensure customer satisfaction and efficient operations. Handle escalated customer complaints. Hire, educate, motivate, guide and evaluate performance of all staff. Conduct regular meetings with department staff to review goals, suggestions and/or concerns. Follow all company policies, directives and procedure Mentoring technicians with regards to diagnostic work Perform additional duties as required.

Calgary, Alberta, Canada

Greeting clients promptly and addressing their needs with courtesy and professionalism Advising clients of any additional work required by means of accurate estimates Striving to maintain an average of 95-100% on Customer Service Index scores Portraying a reflection of the BMW Core Values Writing work orders while maintaining communication with clients, technicians and parts advisors Efficient and effective use of the Reynolds & Reynolds, X-Time Appointment Planner, WXE and ISPA systems

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Elite Auto Centre is the Okanagan's largest independent dealership. This automotive repair and sales facility services approximately 400-500 vehicles per month and sells approximately 40-50 vehicles monthly. Elite Auto Centre was voted as 1 of the top 4 dealerships in Canada by its customers in the SSGM magazine. Staff managed includes service writers, technicians, apprentices, wash bay and detail personnel, with an employee count of 12. • Recognized by the owners of the business for raising profitability through cost controls on supplies, outside service companies and vendors• Built repeat business and customer loyalty by;◦ ensuring highest quality repairs ◦ implementing Customer Relationship Management program◦ educating and problem solving with customers on technical issues and vehicle operations◦ ensuring that customer complaints are handled tactfully, promptly, and with genuine concern• Effectively reduced advertising costs to zero by promoting advertisement of business by repeat customers and positive word of mouth• Organized work flow by delegating work orders to technicians and apprentices◦ maintains efficient time management by task delegation to service writers and other shop staff• Developed and implemented a health and safety committee◦ actively schedules and leads regular meetings as the chairman of the board◦ holds weekly tool box talk safety meetings with all employed staff

planned, organized, lead and controlled the flow of service work through the service department in a professional, timely manner while ensuring quality repairs. Maintained contact with service customers on a timely basis and in a professional manner. Prepared a list of equipment, supplies and repairs required, and review with the Service Manager as needed. Ensure that technicians follow warranty material disposition procedures. Coordinate parts requirements with the parts department. Spot-check repairs to assure quality and timely completion. Supervise work of any apprentice technicians as assigned.

Interprovincial Red Seal Automotive Technician, Automobile/Automotive Mechanics Technology/Technician, Interprovincial Red Seal Automotive Technician

City And Guilds Automotive Mechanics, Atuomotive