Mark Mccready Email & Phone Number

Fort Collins, CO, US

Specialty Operations Reporting. My role is to help drive additional analytical capabilities, extract meaningful insghts, and contribute to improvements in operational performance and member experience.

United States

Located within Customer Care Resource Planning, my role is to advise and assist in the development of metrics, analytics, and reporting capabilities to monitor the call volume, call handling performance, and related staffing resources. I’ve also led a few data-related transitions from more manual-based processes to automated processes leveraging SQL and a.

Irving, Texas

I have two main responsibilities in this role. The first is the evaluation, estimation, and tracking of cost savings for projects requiring IT or capital, or those that expect to have a material impact on Operations. The second is pure analytics and a more proactive probing for process improvement opportunities. For both I provide a combination consulting.

Dallas/Fort Worth Area

Internal consulting, metrics development, data analysis, and process improvement support for cross-functional PBM operations, including Mail front-end as well as back-end logistics, Customer Care, IVR, and Clinical. Overall focus on why members call and how to improve their overall experience and satisfaction with our company. Closer alignment with.

Led a small team to analyze shipping expenses for Mail operations in the Logistics and Facility Engineering department. Began by taking over external vendor's role in processing and auditing shipping activity and related costs. Then produced metrics for each major step in the shipping process while also searching for opportunities to reduce expense and.

Led team of Sr Analysts to provide support to an internal quality/consulting department that supported several of the main company functions, such as mail pharmacy operations, call center operations, inbound IVR functionality and outbound member communications. Proactively pursued new metrics and process improvement opportunities to reduce cost/rework and.

Analyze business processes for quality improvement opportunities. Lead the selection, implementation, and communication of an integrated balance scorecard to link process goals, performance and related projects.

Physician management and insurance contracting company. Led team of analysts to automate and improve the processing of inbound third-party eligibility and networking data, as well as develop and produce meaningful outbound reporting on provider and network performance. Developed a strong process flow perspective and constantly searched for new ways to.

Mba, Management

Bba, Management, Marketing

Activities and Societies: Delta Sigma Pi business fraternity.