Mark Mcvey Email & Phone Number

Control Service, Severity and Expenses in 5 New England statesManagement of 10+ Field employeesManager of Auto and Home Re-inspectionsProvide risk management for over 3,000 High Net Worth clientsPersonally managed excess of $2 to $30 million claims across the country Employee Review, Training, Development, Hiring and PerformanceResponsible for Customer Service Metrics and Goals Representative for Travelers at Court proceedingsResponsible for the improvement in claim processing and timeliness Responsible for client service resolutionAgency meetingsAttend all legal and derogatory hearingsFile Reviews and Corporate Reviews

Managed property field staff of 60 for six New England states. Catastrophe Claims Manager for Personal lines and Watercraft. Responsible for budget, metrics, vendors, and customer service results. Control Service, Severity, and Expenses in New England states Management of 57 Field and 14 office employees, employee service center Coordination of Office Fleet Responsible for Salvage Operations Manager of Auto and Home Reinspection Program Member of Coverage Committee Physical damage Consultant (Auto, Home, RV, Watercraft) Corporate Training Coordinator Monthly, Quarterly Reporting to Corporate Office Budget preparation Agency contact for Sales strategy and development Responsible for Customer Service Metrics and Annual Goal Targets Settlement of individual High Net Worth claims in excess of $2 million dollars and over Catastrophe manager in 1989 Hurricane Bob Watercraft Catastrophe Head, Hurricane Andrew Property Consultant Northbridge, CA Earthquakes Member of Catastrophe Team Nationwide Quality Service Leader Award

Control Service, Severity, and Expenses in New England statesManagement of 57 Field and 14 office employees, employee service centerCoordination of Office FleetResponsible for Salvage OperationsManager of Auto and Home Reinspection ProgramMember of Coverage CommitteePhysical damage Consultant (Auto, Home, RV, Watercraft)Corporate Training CoordinatorMonthly, Quarterly Reporting to Corporate OfficeBudget preparationAgency contact for Sales strategy and developmentResponsible for Customer Service Metrics and Annual Goal TargetsSettlement of individual High Net Worth claims in excess of $2 million dollars and overCatastrophe manager in 1989 Hurricane BobWatercraft Catastrophe Head, Hurricane AndrewProperty Consultant Northbridge, CA EarthquakesMember of Catastrophe Team NationwideQuality Service Leader Award