Mark Mitchell Email & Phone Number

Edinburgh, United Kingdom

Arum is a boutique consultancy providing independent and specialist solutions to a global client base.We provide specialist, end-to-end, independent insight and delivery in optimising existing systems, new implementations, complex migration or custom solution requirements. We have a proven record in system selection, incremental delivery of loss reduction, improved conduct outcomes and optimised operational performance.Through our Collections & Recoveries business we work with credit management operations to optimise their systems and processes to increase debt collection rates and get the best out of their people and customers.Through our Software & Products business we create personalised software applications for enterprises that improve business performance and increase customer / user satisfaction.Whatever the business requirement, Arum is committed to helping clients deliver the right solution.We have worked with global banking groups; major financial services organisations; debt collection agencies; business process outsourcers; solicitors; utility companies; the technology sector; social enterprises; and business start-ups amongst others.Visit our website at: www.arum.co.uk

Successful delivery of new debt collection strategies within Debt ManagerDelivered final debt segmentation within Debt Manager offering the business a flexible and tailored debt follow up solution for an account base of 400k. Delivered segmentation for the debt follow up of small business accounts giving the business the ability to take a more pro-active approach to managing exposure to bad and aged debt and helping to improve debt collection ratesAnalysis of business and functional requirements for changes to Debt Manager converting them to technical solutions to be implemented on time and with limited impact to the Debt Manager users.Provided a high level of expertise in the provision of technical solutions to business problems using Debt Manager applications such as Router Maintenance.Acted as system design authority reviewing change designs of Debt Manager Support Team.Day to day management of Debt Manager developer duties and workloadResponsible for resolution of defects during system and UAT Testing phasesProvided Domestic Credit with ongoing support and identified areas for process improvement.

Acted as a technical expert to assist users and the Credit Systems teamDeveloped accurate and comprehensive technical specifications based on functional requirementsDelivered development in line with work stream plans with minimum defectsUnit testing and production of release notes for all development releasesResponsible for resolution of defects during system and UAT Testing phasesLiaised with IBM staff to ensure the controlled promotion of changed objects

Responsible for introduction of new policy adherence reports and trend analysis of these reportsResponsible for design of reports for new Monthly ProductCreated and maintained Operating Plan for Credit Strategy team

Bachelor'S Degree, Accounting

BA (Hons) in Accountancy

Education record