Mark Moldenhauer Email & Phone Number

Chicago, Illinois, United States

Prepares clients to enter the job market, focusing on resume development, interviewing skills, building a professional brand, development of success stories, managing elimination questions and how to end the interview on a high note. Assesses clients to determine next steps and provides feedback towards the accomplishment of job search goals. Introduces and discusses operational networking strategies, conducts think tanks to open all connections, and explains proper use of social media to encourage and grow network connections. Coordinates complex travel with air, hotel, car rental and conference centers to ensure smooth client meetings. Serves as a group job search trainer with high level clients while presenting to a wide variety of audiences. Accomplishments: On-boarded new coaches and provided feedback on improving service levels. Recognized as best in class with client surveys with multi-year awards received as top coach. Rolled out new service products to meet new business needs while using technology to connect with global audiences.

Lincolnshire, Illinois, United States

Recruited, trained, developed and supported contract associates in Customer Service, Administrative, Data Entry, IT Projects, Accounting, Finance and general office. Completed all law compliant background check, including employment verification, criminal record, education and credits to meet employment standards. Provided feedback to contract associates in work performance issues, KPI measurements and developmental progression. Served as Employee Relations liaison and met with associates to understand issues and decide next steps while following company policy and job compliance. Utilized Peoplesoft and other ATS technologies to source candidates and maintained database for diversity.

Chicago, Illinois, United States

Managed multiple branches, achieving profit goals while improving internal processes. Coached and counseled permanent and temporary staff members with respect and dignity.Managed service staff in the area of recruitment, selection, compensation, training and placement of temporary employees at client companies.Oversaw full cycle recruiting for permanent staff and for Direct Hire orders utilizing Internet research tools and previous employment and criminal background checks.Oversaw bill/pay structure to ensure a proper gross profit level for each profit center. Monitored financial and general management reports such as; financial statements, gross profit reports, sales analysis and accounts receivable aged reports.Networked with many community organizations and various outplacement firms to increase Manpower's visibility. Accomplishments included:Recognized as "Manager of Year" multiple years in sales, customer service, and staff retention. Improved customer satisfaction within assigned profit centers resulting in a consistent increase in sales over previous year.Reduced expenses and achieved exceptional profit results.Achieved certification for ISO9002 by ensuring compliance for continuing certification.Implemented and managed on-site programs for Fortune 500 clients resulting in a streamlining of staff and service standards.Increased fulfillment ratio due to creative recruitment plans for large and small clients.