Mark Murphy Email & Phone Number

Sparks Glencoe, Maryland, United States

Expanded role in TridentCare Organization- Continued responsibility for Data Warehouse, Analytics, and reporting- Formalized role of department in supporting Financial, HRIS, and Revenue Cycle Management systems- Performing data hub activities for internal and external data transmissions- Consolidating operational systems reporting

Sparks Glencoe, MD

• Recruited to develop data warehousing, self-service analytics, and reporting capabilities.
• Designed and implemented the data warehouse and reporting strategy using Microsoft data warehouse platform
• Drove Data Stewardship and Master Data Management initiatives across independent businesses
• Collaborated with Project Management Office to implemented a Balanced Scorecard to monitor and manage key metrics for the organization
• Implemented an operational dashboard to track key metrics and manage performance of 3000+ field personnel to goals
• Provided internal users Microsoft (SSAS) multi-dimensional self-service cubes covering subject matter such as Revenue, Operations, Billing Remittance, Work Queue analysis

Information Technology Management including Strategic Planning, Portfolio Management, Governance & Account Management, Mergers & Acquisitions due diligence & integration, Technology selection & deployment, Systems Integration, Expense and Capital expenditures, Applications Development & Business Intelligence.

• Manage a 4+ MM budget, a team of three direct managers, and approximately 25 affiliated consultants and associates involved in large scale sales, marketing, and Decision Support systems
• Assemble high performance project team to create and deploy end-to-end business critical systems
• Evaluate, implement, and deploy third party or custom business application systems
• Hire, train, evaluate, supervise, and act as a coach and mentor to staff members in order to maximize their productivity
• Champion change to new technologies, processes, and services that drive long term business value
• Coordinate all system related infrastructure, and shared services standard operating procedures, disaster recovery, and service level expectations

• Managed a team of 2 direct report managers and 19 team members in the daily operation for the Sales support system
• Responsibilities included full accountability for departmental budget, ongoing development of new products, system integration, system implementation, and system conversions
• Responsible for strategic direction, system performance, quality and accuracy
• Hired, trained, supervised, evaluated, and career path management and technical staff

• Account Manager
• Responsible for maintenance and management of three large accounts for a regional information system consulting firmMARK MURPHYPage ThreeContinuedOutsourcing Manager SmithKline Beecham Clinical Laboratories.
• Managed a team of up to 7 programmer/ analysts in the Sales MIS department
• Tracked overall progress of project and Maintained consultant time records
• Reported the status of the project to client management
• Planned and scheduled projects with users and MIS group and ensured that standards of quality were maintained.Senior Systems Consultant

• Developed databases and front-end user applications for Dow Jones News Retrieval
• Maintained and supported all business, newswire, and stock index databases
• In Datacenter Operation, maintained and supported all datacenter systems and hardware for the 24 X 7 Dow Jones News Retrieval systems

• Maintained and supported datacenter systems for ADP’s Ft Washington, Pa facility.
• Responsible for customer payroll, general ledger, and accounts receivable scheduled processing.

Mse, Technology Managment

Activities and Societies: Wharton Club of PhiladelphiaMasters' In Technology Management Graduate program Co-sponsored by Penn Engineering.

Bs, Commerce

Bachelor of Science in Commerce with a focus on Technology, Decision Sciences, and Operations Management

Aas, Computer Science