Mark Nelson Email & Phone Number

Rogers, Mn

Supporting new distribution center for major retail customer.

Eagan

Planning and delivering time sensitive products throughout upper midwest

St. Cloud, Minnesota Area

Provided support for customers, field engineers and managers/ directors including service coordination, conflict resolution, process improvements for data, voice and ProAV divisions.• Trained new employees and provided company wide support for Connectwise PSA tool.• Coordinated customer phone system upgrades and created a database of software levels and customer information to improve upgrade process and customer satifaction. • Compiled and sent revenue credit reports to managers for 60 employees and approved weekly timesheets for 40 employees. Provided payroll with mileage reports from field techs driving company vehicles. Assisted purchasing with closing sales orders when customer sign off was needed.• Participated in manager on call rotation and assisted with resolution of complex customer service issues.• Created improved processes such as customer sign off of product delivered by using mobile apps . Worked with multiple departments and documented best practices and instructions for staff.• Provided support and tracking of carrier/ phone system issues for headquarter and remote employees.

Greater Minneapolis-St. Paul Area

Responsible for customer support, deployment and maintenance of communications systems and IT infrastructure for four state region. Lead team of talented technicians providing technical support for internal staff and customers including newspapers, TV and radio stations.Provided immediate technical and customer support during various breaking news events such as the 35W bridge collapse and Red River floods, allowing reporters to be among the first to share these news events worldwide.Oversaw assets including laptop/desktop computers used by staff, company vehicles and other field equipment used by technicians and equipment located at customer sites. Consistently keeping inventory costs under budget.

Greater Minneapolis-St. Paul Area

Assisted technology manager in the planning and execution of projects. Maintained records of customer installations and upgrades. Mentored technical staff and arranged for their continued training.

Greater Minneapolis-St. Paul Area

Complete installation and maintenance of satellite- based newsfeed systems. Installed and supported computer and network equipment to support reporters and photographers. Developed deployment procedures and processes, and provided customer training.

Greater Minneapolis-St. Paul Area

My responsibilities included sorting, collecting packages and planing delivery / pickup route. Load containers onto plane.