PA/NJ based software professional with twenty years’ experience providing pre-sales support; remote and on-site implementation services; and delivering remote upgrades, MAC and triage support for down systems. Initial technical training provided by manufacturers kept current through a variety of individual and company-delivered educational opportunities as communications technologies, products and associated services have evolved. Willing and anxious to become exposed to new offers, with a track record of seamlessly adapting to new technologies. Experienced and adept at customer interaction both remotely and on site, and comfortable working in a home or virtual office environment.