Field Customerservice Supervisor
CurrentModify time lines and work schedules accordingly to maintain timely meter reading, meter work and collectionsInterview and evaluate job applicantsResponsible for profit attainment, financial and operational planning, payroll and employee performanceUtilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectivesConduct daily staff meetings with safety contactsRecord management and production quality controlAchieve Excellent rating in reducing collection arrears and number of customers in arrearsUtilize Fleet Locate to minimize idle time and start/stop times to assure employees work time is used efficientlyMonitor monthly budget/expense reports for accuracyExtensive knowledge of the NEC codesExperience with the PSC tariff (Customer inquiries, Collection activities, Simple services)Actively follow PSC complaints to facilitate an agreeable resolution for the customer and companyActive member of the Brewster Building Safety Group (Treasurer), Brewster Customer Service Safety Team and the Zero Incident Committee
