Mark Phan Email & Phone Number

Dallas, Texas, United States

• Aiding in developing the Revenue Cycle Management component of Portia software.
• Manage all aspects of Revenue Cycle Management for Full-Service clients.
• Assisting in the creation of Training & Support videos/guides in relation to the Billing module.
• On-boarding new Clients.
• Provide demonstrations to potential clients with reference to the Billing module of Portia software.
• Respond to Support tickets in regards to the Billing module of Portia software.

Chatsworth, California

• Complete Revenue Cycle Management setup for Accounts.
• Customized setup of practice management (webABA) for Clients.
• Supervised/Managed Account managers
• Interviewed/Hired Account Managers
• Trained employees and clients in RCM
• Established/Maintained frequent/consistent financial meetings going over Accounts Receivable, Financial Projections, Job Profitability, etc.

San Fernando Valley

• Responsible for processing denied claims for all sites in a timely manner.
• Verify EOBs (eligibility of benefits) regarding paid and denied claims.
• Review/Recommend billing procedures and strategies.
• Train billing staff on new guidelines and procedures.
• Monitor staff output/performance on a weekly basis.
• Monitor claims per site and coordinate with various department managers/supervisors.

Dallas/Fort Worth Area

Traveled throughout the United States and performed on-site implementations of allergy clinics. Accomplishments:*Launched an estimated 48 clinics in time frame.*Mentored new and/or inexperienced allergy specialists.*Trained physicians/staff on medical insurance and billing in regards to allergy services.*Increased earning revenue of implemented.

Dallas/Fort Worth Area

Performed allergy services along with education that led to a better quality of life for patients.Accomplishments:*Eliminated patient allergies at a success rate of 85%-90%.*Created individually-customized medication for patients. *Educated patients that resulted in at-home treatment and removed the inconvenience of office visits and/or additional.

Dallas/Fort Worth Area

• Used coded data to produce and submit claims to insurance companies
• Worked directly with the insurance company, healthcare provider, and patient to get a claim processed and paid
• Reviewed and appealed unpaid and denied claims
• Verified patient’s insurance coverage
• Answered patient’s billing questions
• Handled collections on unpaid accounts