Mark Ramage Email & Phone Number

London, Greater London, United Kingdom

Experienced telecommunications engineer with ADSL, VDSL and GFast technology. Daily face to face contact with End Customers. EUSR Card Holder. NRSWA Unit 2 - Signing, Lighting and Guarding.Regularly reporting defects using the A1024/A55 process in order to bring the copper and fibre network up to the high standards that are required. 1. Proficiency in designing and managing telecommunications networks.2. A strong foundation in telecommunications technologies, hardware, and software, coupled with the ability to troubleshoot and resolve technical issues.3. Data Security: Understanding of cybersecurity principles to protect sensitive information and ensure the integrity of communication networks.4. Ability to plan, execute, and manage projects efficiently, ensuring timely and successful implementation of telecommunication solutions.5. Problem-solving: Strong analytical and problem-solving skills to identify and resolve issues promptly, minimizing downtime and optimizing network performance.6. Interpersonal Communication: Effective communication skills to collaborate with cross-functional teams, clients, and stakeholders, translating technical concepts into understandable terms.7. Adaptability: Given the dynamic nature of technology, I’am adaptable, staying abreast of industry trends and quickly adopting new technologies.8. Regulatory Knowledge: Awareness of telecommunications regulations and standards to ensure compliance with legal requirements and industry best practices.9. Continuous Learning: A commitment to ongoing learning and professional development to stay current with emerging technologies and advancements in the field.These skills collectively empower myself as a telecommunication engineer to contribute to the design, implementation, and maintenance of robust and efficient communication infrastructures.

London, United Kingdom

WaitroseCustomer Service ManagerMay 2008 – Present • Line Manager of a team of 75 colleagues, 2 Assistant Managers and 2 Team Leaders.• Manages the service experience for a branch that has sales in excess of £250,000 a week, driving significant service improvements.• Heavily involved in employee’s appraisals and personal development plans.• Successfully planned and launched a new delivery operation. Increasing the branch’s online deliveries to more than 300 orders per week. With this I was increasingly Involved in the recruitment of new employees and took a lead role in their training. Due to my experiences, I am often a go to person for advice in most occupational aspects.• Manage a labour budget of 1500 hours per week and manage all elements of labour cost from holidays, Lieu days, paid sick, premium costs and worked hours. • Expertise in people management, in particular performance management, coaching and engagement. • Investigates and solves customer problems, which may be complex or long-standing that have been passed on by customer service assistants.

Education record

Education record