Mark R. work email
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Mark R. personal email
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I’m an Implementation & Onboarding Specialist with over 10 years of experience in client-facing roles, focused on customer success, process improvement, and project management. I’m passionate about creating onboarding experiences that not only streamline workflows but also build strong client relationships and boost satisfaction. Known for my multitasking skills and clear communication, I’m dedicated to adapting to client needs and making every project a success.In 2022, I was delighted to receive Personio's Productivity Booster Award for the entire CX department—a recognition of my commitment to efficiency and making a real impact in our teams. I was most proud of the fact that this award is given to employees who have been nominated by their peers which showed me the impact I have on my colleagues.
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Implementation Manager- EnterpriseRipplingDublin, Ie
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Professional Implementation SpecialistPersonio Apr 2023 - PresentRemote, Ireland -
Associate Implementation SpecialistPersonio Jun 2021 - Apr 2023Remote, Ireland
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Online Operations Agent- Tier 2Ding.Com Sep 2020 - Jun 2021Dublin, County Dublin, IrelandComplete all the duties of a level 1 agent along with the following added responsibilities:• Resolve complicated cases escalated from Level 1 agents.• Provide input on improving new and existing processes and relay information to our department.• Zendesk administration duties responsible for ensuring Zendesk meets our department needs by creating automations, triggers and reporting through Chat, Explore and Support. • Create data dashboards via Zendesk Explore and Looker. • Monitor and resolve social media queries.• Provide feedback and reports on emerging trends to management and internal stakeholders and make recommendations for improvements.• Generate, track and issue promotional codes/ marketing codes via Talon One.• Use access to partner APIs to check and confirm top up status for customers.• Use DingConnect, our partner reselling platform, to genertate top ups/ gift cards.• Report bugs and customer reported issues to relevant departments and work closely to resolve them. -
Online Operations Agent- Tier 1Ding.Com Jan 2019 - Sep 2020Dublin, County Dublin, Ireland• Ensure cases are resolved in a timely manner while meeting all established quality and customer satisfaction metrics.• Handle a high volume of customer tickets via chat and email.• Analyze and monitor high volumes of transactions in real time to identify and prevent fraudulent activities at all levels – from individual accounts to country wide patterns.
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Inside Sales B2B RepresentativeFcr Media Uk & Ireland Jul 2018 - Dec 2018Dublin, County Dublin, IrelandInside Sales for FCR Media, Irelands first Google Premium Partner,specialising in local search, presence & digital advertising solutions forSME’s across online & mobile platforms. Solutions include website design,ecommerce, Google AdWord campaigns and SEO optimistation.• Educating customers on our digital advertising solutions.• Meeting challenging monthly new business targets.• Maintain high call and email activity with minimum 80+ calls per day and20+ emails per day.• Hunting customers through directories, newspapers, websites etc.• Selling and educating customers on Snapsync, our SaaS solution fordirectory misinformation.• Present cross sell and upsell opportunities to our existing customers.• Constantly upskill through Google Premier Partner exams along with other digital media exams offered by institutions such as Hubspot, Twitter etc -
New Business ConsultantJust Eat Apr 2017 - Jul 2018Dublin, County Dublin, IrelandIn April 2017 I was one of two promoted to spearhead the running and establishment of a newly opened dedicated department with the sole focus of selling our premium services to existing customers while also acquiring new business to grow revenue. Duties in this role include:• Grow revenue ensuring that challenging revenue targets are achieved.• Identify new business opportunities by extracting insights from data available.• Ensure high restaurant partner satisfaction, both in terms of product performance as well as service delivery to each of my 300+ accounts.• Ensure eligibility criteria to be on top placement are met, in order to ensure that our customers also benefit from ordering from top placement restaurants. • Reporting directly to Director of New Business, New Business Manager & Commercial Director in order to ensure strategic objectives are rolled out efficiently.• In control of entire sales process from lead generation to closing sales. Set up through cold calling, upselling to existing clients, email campaigns and sms campaigns. As of April 2018 I have helped contribute to 170% of YoY revenue growth for the product, which is highest in the Just Eat group. Product revenue grew from €400,000 to over €1.5m within a year and a half.I have also received two 'flavour of the moment' awards during this time which is given to employees who have shown exceptional work and contribution to the company. -
Account ExecutiveJust Eat Sep 2016 - Apr 2017Dublin, County Dublin, Ireland• Account managing. This included resolving issues any restaurant partner had ensuring they are fully satisfied with the Just Eat service.• Conducting business reviews with restaurant owners. This was achieved by analysing data on restaurant trends and using this data to plan, inform and implement strategies for restaurants on how they can improve their business.• Selling premium services such as sponsorship and merchandise to our restaurant partners. • Creating and following up leads for new restaurant sign ups. • Dealing with restaurants who have asked to leave Just Eat.• Ad hoc tasks such as data collection etc.• Logging all leads and opportunities in Salesforce.
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Customer Care AgentJust Eat Sep 2015 - Sep 2016Dublin, County Dublin, Ireland• Inbound customer and restaurant support via chat, email and phone calls. • Support Order Management processes incl. order cancellations and outbound activities.• Process small restaurant data updates (e.g. minor menu updates).• Process customer compensation activities.• Complete internal task management between teams to ensure resolution of tickets.• Manage temporary closed restaurants and restaurants with high order cancellation and/or manual confirmation rates.• Drive restaurant case escalations.• Complete proactive compliance monitoring (Fraudulent Reviews, Disabled Payouts etc.).• Complete data entry for new Sign Ups (Menu & Delivery Areas etc.)• Provide data entry support for existing restaurants (Menus/Delivery Areas/Opening Hours updates & Change Requests).• Provide restaurant finance related support (e.g. Invoices, Payments etc.).• Create Credit Notes and supporting finance processes.• Provide troubleshooting advice for device Hardware / Software issues.• Provide social media support (e.g. Facebook, Twitter, Instagram).• Monitor review sites & app reviews.• Support issues with vouchers, loyalty points etc.
Mark R. Skills
Mark R. Education Details
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Project Management -
Supervisory Practices -
Management And Leadership
Frequently Asked Questions about Mark R.
What company does Mark R. work for?
Mark R. works for Rippling
What is Mark R.'s role at the current company?
Mark R.'s current role is Implementation Manager- Enterprise.
What is Mark R.'s email address?
Mark R.'s email address is ma****@****onio.de
What is Mark R.'s direct phone number?
Mark R.'s direct phone number is 972.437*****
What schools did Mark R. attend?
Mark R. attended Atlantic Technological University, Ucd Professional Academy, South East Technological University, Griffith College Dublin, Technological University Dublin.
What skills is Mark R. known for?
Mark R. has skills like Teamwork, Customer Satisfaction, Organization Skills, Social Media, Office Administration, Data Collection, Customer Relationship Management, Microsoft Office, Time Management, Customer Service, Zendesk, Implementation Planning.
Who are Mark R.'s colleagues?
Mark R.'s colleagues are Freek Offereins, Lindsey Hooks, Shruti P., Allison Luan, Param Modi, Madhumitha Sriram, Jed Friedman.
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4tcfbank.com, comcast.net, chase.com, jpmchase.com
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Mark Mills DL
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Mark Norville
Cfo, Strategist And Aspiring Polymath, Experienced In Positioning Organizations In Attaining The Vision Statement.Milwaukee, Wi
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