Mark Rice Email & Phone Number

Ipswich, England, United Kingdom

Ipswich, England, United Kingdom

Self-employed business looking after some Childrens Nursery's as a handyman service. Providing and Painting and Decorating service to both residential and commercial clients. Installing laminate flooring for residential clients.Making wooden planters and garden furniture to sell on line and direct to customers.

Ipwich

• Provide customers with prompt, effective and courteous front line services, which meets or exceeds the customer care and service quality standards agreed for the service, paying particular attention to the needs of minority and special needs groups• Be competent to deliver a range of service transactions in line with intensive and in depth training and assessment.• Ensure that the customer is provided with information about any… Show more • Provide customers with prompt, effective and courteous front line services, which meets or exceeds the customer care and service quality standards agreed for the service, paying particular attention to the needs of minority and special needs groups• Be competent to deliver a range of service transactions in line with intensive and in depth training and assessment.• Ensure that the customer is provided with information about any further follow up action that will be taken and case contact details. Advise customers of appropriate supplementary and/or additional services or information as relevant.• Contribute to the development of the CSC services through identification of service improvements, participation in Team meetings, appraisals, ongoing training and personal development. Encourage, record, process and pass to supervisor any requests for additional services. Show less

Ipswich, United Kingdom

Receive and process communications received through CRM, email, fax or direct from other LA service providers and customers. Open and out sort all incoming post promptly, identify urgent items, obtain account numbers from online computer system where required and scan and index into the document management system.Where proofs or original documents are supplied, scan and index them promptly, record and return items securely to customer.Out-sort and prepare monies received in post… Show more Receive and process communications received through CRM, email, fax or direct from other LA service providers and customers. Open and out sort all incoming post promptly, identify urgent items, obtain account numbers from online computer system where required and scan and index into the document management system.Where proofs or original documents are supplied, scan and index them promptly, record and return items securely to customer.Out-sort and prepare monies received in post including cash, postal orders and cheques ready for processing. Record the receipt of any cheques and forward to relevant departments.File a wide range of documents into the appropriate electronic or paper filing system. Maintain storage of these documents scanned into EDMS, facilitating timely rotation, removal and secure disposal of documents when required. Show less

Responsible for managing operational risk management and control processes with particular emphasis on Corporate Partner and customer financial risks.Effective governance and compliance monitoring for Corporate Partner sales business unit in line with Financial Services Association and Association of British Insurers guidance and stipulations

Project management of launch plans for new business partners, comprising risk evaluation, process audits, relationship liaison and on-time delivery.Co-ordination of partner requests such as for script or initial voice (IVR) changes and subsequent liaison with key stakeholders to ensure changes were effectively managed, formally approved, tested, communicated and implemented in line with governance requirements.

Management of 80 staff and their supervisors, focussing on the sale and service of home, armed forces and caravan insurance policies along with lifestyle protection insurance.Monitioring and delivery of team service level and quality targets.Assessment and implementation of broker and partner requests related to the marketing and sale of new products.Objective setting for all direct reports ensuring these are measured and achievable.Excellent relationship liaison… Show more Management of 80 staff and their supervisors, focussing on the sale and service of home, armed forces and caravan insurance policies along with lifestyle protection insurance.Monitioring and delivery of team service level and quality targets.Assessment and implementation of broker and partner requests related to the marketing and sale of new products.Objective setting for all direct reports ensuring these are measured and achievable.Excellent relationship liaison with partners and brokers in ensuring their expectations are being managed in line with companies overall objectives.Development and support for six direct report team leaders in managing progress through the internal skills matrix. Show less

Responsible for reviewing and authorising policy endorsements in order to meet industry timelines for documentation to be issued to domestic customersLeading a team of twelve Underwriters to ensure consistency and accuracy of amendments to policies and terms applied.Objective setting in line with KPIs, training and personal development plans.Deputise / support for Customer Services Manager, attend operational committee meetings in CSMs absence.Monthly review… Show more Responsible for reviewing and authorising policy endorsements in order to meet industry timelines for documentation to be issued to domestic customersLeading a team of twelve Underwriters to ensure consistency and accuracy of amendments to policies and terms applied.Objective setting in line with KPIs, training and personal development plans.Deputise / support for Customer Services Manager, attend operational committee meetings in CSMs absence.Monthly review process for all direct reports ensuring that objectives were being managed and implementation / support for any development action plans when required.Liaison with internal stakeholders to ensure team fits into wider objectives and supports these on a day to day basis. Show less