Winner of Field Sales Team and International Sales Team at the National Sales Awards 2010.Dedicated, enthusiastic, leader and senior sales person, my attitude to take on any task has given me a broad skill set that allows me to succeed in any environment.Experienced Head of Sales and Business Development Manager, building teams and opportunities where they arise, half the UK PPI complaints are handled through a process I designed and a software that I sold. Managed the sales team that sold the first online shopping carts in the late 90's.Confident public speaker and Chair of the Financial Services Customer Services Discussion Club Recently guest speaker for the Contact Centre Forum presenting new ideas for performance metrics, analytics, process design and motivation.Specialities:Customer Experience ManagementComplaints and Feedback Management Systems and ProcessesSocial MediaPro-active Remediation and RectificationEcommerce Web Content Management Systems (CMS) including analytic's, SEO and on-site marketingCloud computing/SaaSWeb collaboration tools
Listed skills include Solution Selling, Enterprise Software, Lead Generation, Saas, and 9 others.