Mark Richardson Email & Phone Number

Chichester, Gb

Portsmouth, England, United Kingdom

Portsmouth, England, United Kingdom

Portsmouth, England, United Kingdom

Portsmouth, England, United Kingdom

Cosham, Portsmouth, United Kingdom

Developing a team of highly engaged CX (MX) heroes that are operationally effective. Creating a member centric ethos that Inspires members to grow their business and build their brand.

Coach department managers and Team Leaders to provide a greater shopping experience for our customers which ever channel they choose to shop with us creating a positive place to work for colleagues.Maintaining robust communication for all 400 colleagues, leading the teams by living the company values everyday.Deliver results by getting into the detail of KPI's and putting constructive next steps in place and making them happen at pace, challenging where necessary and cheering on progress throughout.Taking accountability of the store by managing all aspects of risk through robust coaching sessions, Liaising with L and D managers ensuring multi skilled colleagues are fully trained and all processes are being followed.Leading Change projects with positivity, resilience and resourcefulness to implement them at pace and sustain the change with high colleague engagement.Coaching colleagues to deliver the companies people plan, Developing our store talent to ensure we have the tools and highly motivated team to be future fit.On a day to day basis I run the store overcoming any number of obstacles, from logistics of online to equipment failure, supporting colleagues and customers resolving any issues they have ensuring we trade smoothly.I also develop the regional talent for Sussex by running the Team Leader Cohort, Providing a programme of development days with 20-30 colleagues, I also set up tailored mentoring to ensure all gaps in knowledge either technical or behavioural are addressed and the colleagues have all the tools they need to be a success in future roles providing one on one mentoring ongoing support when they are in role

West Sussex, United Kingdom, United Kingdom

As Department manager I was nominated to be the 'Pre appointment store on the region which means my department was the centre of excellence for process, standards and quality colleagues, I would coach new managers from across the zone and support them in their new roles.