Mark Rix Email & Phone Number

London, Midlands & South

Leveraging 30 years in outsourcing, including 25 years records management experience; facilitating customer focussed solutions that add value, deliver commercial & operational excellence, nurture long-term relationships with new customers and successful partnerships with existing clients.Executing successful outcomes for customer challenges on a local.

England & Wales

• Dedicated to overseeing compliance of HM Courts and Tribunals Service; collaborating with the client & CDER teams in facilitating operational excellence in the processing & collection of £300 million+ pa of criminal.
• Ensuring compliance and management reporting for the client teams - 3 primary & 4 secondary regions (incorporating 36 districts), in addition to client Senior Management Team & MoJ Commercial Team
• Maximising performance with cross-functional internal team reviews monthly, covering: Enforcement Operations, Arrest Support, Call Centre & Customer Care Teams - reviewing our fairness in operation
• Composing monthly Welfare briefings, reporting on vulnerability issues & complaints to Account Director.
• Supporting all inquiries and fulfilling ad-hoc reporting for client across all primary & secondary regions.
• Engagement with client operational teams on audits, with reporting to the 16 districts in the 3 primary regions and conducting internal feedback reviews on service line workflow issues

London, Midlands & South

• Taking time out with those that have supported me... enjoying precious moments with parent before passing and collaborating on wife's new adventure, post her redundancy.... before my work re-engagementAccomplishing:>.
• Cleansing customer details, refreshing lapsed & renewed contacts
• Elevated database with 582 company contacts & 1812 named contacts
• Successful integration of existing client & new contact data into new CRM HubSpot system
• Writing new website content and CTA messagingPost Lockdown1:
• Client re-engagement: calling, networking & visiting customers

London, Home Counties & South

• Ensuring clients are secure & compliant, delivering a range of outsourced information solutions, integrating services lines for efficiency, simplifying the supply chain and building trusted relationships through.
• Growth - Secured channels to drive volume growth through Industry, FM & Procurement contacts
• Relationships - Introduced reciprocal trading with service line partners for mutual contracted success
• Collaboration - With Sales Director on creation of new Brochure & Website, which demonstrated solutions to information challenges with insightful content
• Support - Creating awareness of and introducing the start-of-the-art centre to the market, through activity of business development, networking, industry contacts, event/conferences, LinkedInAchievements
• Clients - 100% retention in tenure, extended contracts and strengthened relationships as a solid foundation for the introduction of new services and solutions

UK Role - London & South East Focus

• Solving customer information & data challenges; through innovative solutions, service line integrations, digital transformations, and projects such as: inventory audits & retention scheduling.Collaborations: Bank of.
• Collaboration - part of team chosen to integrate 4,000 accounts from a large-scale UK acquisition, ensuring a seamless operational and account transition within 6-9 months
• Support - asked to engage with my experience and knowledge to assist the Commercial Manager in motivating, leading and developing colleagues Achievements
• 100% account retention & working with customers to: improve communications, deliver innovation, add value, cultivate relationships and being a trusted advisor
• 27% process improvement – in web portal adoption, thereby enabling clients with: user access control, inventory compliance and a service delivery model with in-built cost controls
• 26% revenue growth – integrating services lines with clients, which enabled benefits to them of: savings on time, overall costs, efficiency, and simplified invoice/account/contract administration

London, Midlands, South West & South East

• Successfully delivering on 2 projects: a) corporate sales of educational supplies for Kent County Supplies part of Kent Commercial Servicesb) volume growth into new London & South East data centre for the MJF Records.
• Sales - achieved 155% assigned revenue target in 7 months and set up a re-seller network for product distribution, increasing brand, clients & revenue outside of the South East
• Growth - initiated several agreements with Multi-Academy Trusts, enabling them with access to KCS range of educational, office & furniture products, driving higher volume sales
• Innovation- researched pre-school nursery market, received MD recognition for analytical project insight, supporting release of new and increased early year's range
• Projects - chosen to collaborate in great place to work team initiatives, resulting in a 46% NPS score improvement with respect to: engagement, morale and motivationMay15 - Sep15 acting Senior Business Development.
• Sales - achieved 150% of assigned volume target in 6 months and awarded a “Silver Circle” law firm contract, representing a new Top 5 account, worth £250k+ pa

UK Role - Southampton Base

• Consulting on Document Management lifecycle solutions and projects; Working with PHS in leveraging Group Accounts to create divisional opportunity; Staff training on products & solutions; Team collaborations to improve.
• 26% PY Sales Revenue Boost – attributed to training on products/solutions, increasing engagement
• 60% Efficiency Save - integrated system setup forms, reducing staff admin time & more sales focus
• Optimisation – re-aligned Contract SLAs to operational delivery, reducing commercial exposure
• Collaborations - created insightful sector & service solution customer messaging collateralKey Achievements
• Portfolio - 100% retention, growth: 34%revenue, 60%volume, 40% online uptake; 45-day DSO

UK & I Role - London Base

• Consulting on document management solutions & delivering transformations; Empowering clients with savings in cost, process, and efficiency; Working in team collaborations to improve service and customer.
• Project - global lead on crafting new brochure, output to market in 4 months
• Insight - facilitated opportunity & employment of 2nd Corporate BDM to support growth
• Sales - re-engineered sales metrics & bid management, with a 30%+ conversion year1
• Partners - drove a 612% increase in revenues in 9 years with 2 FM clientsAchievements
• Self - personal 146% pa average target performance over 10 years

UK Role - London Base

• Solving Records Management challenges, creating solutions & transformations for UK-wide Corporations with multiple contract awards and successfully delivering on those large scale national transformationsCollaborations.
• Revenue - 366% increase £3 million to £11 million pa; £4.2million (sales) & £3.74million ( account)
• Growth - 520% in storage volume; awarded 4 of the largest UK bank contracts
• Clients - maintained 100% retention, all accounts under 45 debtor days, nurtured relationships
• Efficiency - drove 30% call reduction accounts/operations by creating a client handbook
• Innovation - accelerated move to online servicing; with an 82% uptake in the web portal from 34%Key Achievements

UK Role - Edinburgh Base

• Providing offsite solutions for paper / data tapes to meet customer storage challenges.Collaborated with: AETNA, AIG, Bank of Scotland, Babcock, British Gas, Centre Bank, Exabyte Corp, Forestry Commission, Hewlett.
• Engagement - delivered 194% growth = £719k in revenue with YoY double-digit growth
• Sales - added £565k in revenue from £280k target (202% performance), from new logo business
• Clients - 436% increase in volume, added £154k revenues (171% target), with 100% retention
• Expansion - increased staffing by 50%; leading, re-aligning, developing & multi-tasking them in roles
• Innovation - created engaging PowerPoint, with solutions that resonated with customer challengesAchievements

Education record

Education record