Leveraging 30 years in outsourcing, including 25 years records management experience; facilitating customer focussed solutions that add value, deliver commercial & operational excellence, nurture long-term relationships with new customers and successful partnerships with existing clients.Executing successful outcomes for customer challenges on a local, regional or national basis and focusing prior experience / insight in managing solutions from a single site project to complex large-scale UK-wide roll outs. Engaging with industry partners in the customer journey to help achieve cost / service optimisation and efficiency in support of digital process transformations, where their operational scale delivers added value / benefit in providing customers with integrated storage solutions across the client enterprise.Proud to be working with Kelly's Storage, who have an enviable track record, a unique heritage of private ownership since 1937, a great reputation recognised in Trustpilot 5-star reviews, a personal service which supports clients and new customers in their physical & digital journeys by "making storage easy".

Dedicated to overseeing compliance of HM Courts and Tribunals Service; collaborating with the client & CDER teams in facilitating operational excellence in the processing & collection of £300 million+ pa of criminal fines• Ensuring compliance and management reporting for the client teams - 3 primary & 4 secondary regions (incorporating 36 districts), in addition to client Senior Management Team & MoJ Commercial Team• Maximising performance with cross-functional internal team reviews monthly, covering: Enforcement Operations, Arrest Support, Call Centre & Customer Care Teams - reviewing our fairness in operation• Composing monthly Welfare briefings, reporting on vulnerability issues & complaints to Account Director.• Supporting all inquiries and fulfilling ad-hoc reporting for client across all primary & secondary regions.• Engagement with client operational teams on audits, with reporting to the 16 districts in the 3 primary regions and conducting internal feedback reviews on service line workflow issues

Taking time out with those that have supported me... enjoying precious moments with parent before passing and collaborating on wife's new adventure, post her redundancy.... before my work re-engagementAccomplishing:> 100% completions on projects - account contact, database creation & customer marketing> 711% increase in customer-base and boosting sales revenue 885% in 6 months> Parent care, facilitating solutions to manage health & financial mattersMar20 - Dec20 - Secure Site UK - Local short term project based role during Covid periodLockdown1: • Cleansing customer details, refreshing lapsed & renewed contacts • Elevated database with 582 company contacts & 1812 named contacts • Successful integration of existing client & new contact data into new CRM HubSpot system • Writing new website content and CTA messagingPost Lockdown1: • Client re-engagement: calling, networking & visiting customers • Authoring a bespoke brochure for the Insolvency marketLockdown2: • Telesales • Team collaborations in generating themed email campaigns • Slow sales recovery, let go early as company is bought by a national competitorSep19 - Feb20 - Orchestrating actions & plan on wife's merchandiser role, maximising time & sales• qualifying customers to tailor service, plus direct & company scheduled canvassing• optimising routes, enabling 2 collections per day, maximising her time & returns• boosting sweet box “return”, by customising product mix & doubling the volume• outcome from above elevated the client-base 711% from 98 to 597 customers• increasing revenue 885% in 6 months from £534 to average £4728/monthDec18 - July19 - Spending precious time with Parent... Enabling best quality stay at home and ability to live independently with dignity• providing personal assistance and then professional nursing agency engagement• installing support and mobility aids to make everyday life easier• organising powers of attorney for decisions on finances & health

Ensuring clients are secure & compliant, delivering a range of outsourced information solutions, integrating services lines for efficiency, simplifying the supply chain and building trusted relationships through hunting and farming by listening and learning to customer needCollaborations: William Lea, Shredding Alliance, UK Software, Anglo Office, Xeretec, Gilead Science, Avondale, Ahli Bank, GT Bank, Axiom Stone, First Commercial Bank, Langham Hotel, INC Research, Veja & CoHeadhunted in, to drive volume growth, Support expansion of new sites, Manage £1million pa portfolio; Relationship management of 2 service providers; Project work to solve GDPR, audit and / or inventory issues; Introducing specialised storage, scanning, fulfilment, destruction & recycling services; Delivering a great customer experience and sustaining operational contracted excellence.Contributions• Growth - Secured channels to drive volume growth through Industry, FM & Procurement contacts• Relationships - Introduced reciprocal trading with service line partners for mutual contracted success• Collaboration - With Sales Director on creation of new Brochure & Website, which demonstrated solutions to information challenges with insightful content• Support - Creating awareness of and introducing the start-of-the-art centre to the market, through activity of business development, networking, industry contacts, event/conferences, LinkedInAchievements• Clients - 100% retention in tenure, extended contracts and strengthened relationships as a solid foundation for the introduction of new services and solutions• Growth - 16% Revenue, 11% Volume and 21% adoption of web technology as an enabler• Sales/Account - 115% target volumes, multiple service line integrations for several clients, supplier consolidations, maintaining close customer contact to explore enterprise opportunity• Innovation - introduced multiple "bundled" service contracts, adding value to client & driving growth

Solving customer information & data challenges; through innovative solutions, service line integrations, digital transformations, and projects such as: inventory audits & retention scheduling.Collaborations: Bank of London & Middle East, McGuire Woods, Numis, Sheraton Hotels, CRA International, Danske, Equiniti, Evercore, Lancashire Insurance, Maples & Calder, Ambassador Theatre Group, Boden, Body Shop, Bennett Griffin, Biscoes, Condenast, Derwent, Doctor Laboratory, Horder Health, Matell, Motorola, Princes Trust, Talbot Underwriting, Wokingham BC, UKASUK Account Manager - Mid MarketsPortfolio retention & growth (£3million pa - 100 clients) in revenue, volume & services; Delivering client reporting, service reviews, contract performance, and nurturing relationships across customer enterprise.Contributions• Collaboration - part of team chosen to integrate 4,000 accounts from a large-scale UK acquisition, ensuring a seamless operational and account transition within 6-9 months• Support - asked to engage with my experience and knowledge to assist the Commercial Manager in motivating, leading and developing colleagues Achievements• 100% account retention & working with customers to: improve communications, deliver innovation, add value, cultivate relationships and being a trusted advisor• 27% process improvement – in web portal adoption, thereby enabling clients with: user access control, inventory compliance and a service delivery model with in-built cost controls• 26% revenue growth – integrating services lines with clients, which enabled benefits to them of: savings on time, overall costs, efficiency, and simplified invoice/account/contract administration• 21% volume increase - consolidating multi-supplier accounts for the client, achieving single supply line contracts, with the benefits of a unified operational service on a single pricing format• Over performance – exceeding all target KPIs - %£growth, DSO, meetings & re-contracted relationships

Successfully delivering on 2 projects: a) corporate sales of educational supplies for Kent County Supplies part of Kent Commercial Servicesb) volume growth into new London & South East data centre for the MJF Records ManagementOct15 - Apr16 acting Corporate Business Development Manager - Kent County Supplies• Sales - achieved 155% assigned revenue target in 7 months and set up a re-seller network for product distribution, increasing brand, clients & revenue outside of the South East• Growth - initiated several agreements with Multi-Academy Trusts, enabling them with access to KCS range of educational, office & furniture products, driving higher volume sales• Innovation- researched pre-school nursery market, received MD recognition for analytical project insight, supporting release of new and increased early year's range• Projects - chosen to collaborate in great place to work team initiatives, resulting in a 46% NPS score improvement with respect to: engagement, morale and motivationMay15 - Sep15 acting Senior Business Development Manager - MJF Group - Records Management• Sales - achieved 150% of assigned volume target in 6 months and awarded a “Silver Circle” law firm contract, representing a new Top 5 account, worth £250k+ pa• Development - using professional contacts and business/social networks, created a £1 million+ pipeline with scheduled future business awards in process, awaiting client activation• Marketing - increased company profile via face-face activity, contact networking & online engagement to promote the new state-of-the-art data centre, servicing London, Home Counties & South• Projects - identifying customer challenges and creating new opportunity, boosting account revenue by expanding /bundling the service lines, adding value and further strengthening client relationships

Consulting on Document Management lifecycle solutions and projects; Working with PHS in leveraging Group Accounts to create divisional opportunity; Staff training on products & solutions; Team collaborations to improve business services and customer engagement; Working with industry partners to drive sales growth.Collaborations with: Seddons, Rothmans LLP, Blakemores, Hyman Roberts, Cambian Group, Inchcape Plc, Think Ford, Principal Hayley, Morgan Cole, Blake Lapthorn, Southern NHS Trust, Voith GroupUK Corporate ManagerHeadhunted in by Divisional Director to penetrate the corporate market & drive large volume growth via national sales for the Records Management Division; Leading bids & writing tender responses; Account Managing the Southern region Top 3 clients (£1 million pa); Project leading awarded customer transitions; Staff training in market and propositions; Subject Matter Expert supporting the sales/account team of 12.Key Contributions• 26% PY Sales Revenue Boost – attributed to training on products/solutions, increasing engagement• 60% Efficiency Save - integrated system setup forms, reducing staff admin time & more sales focus• Optimisation – re-aligned Contract SLAs to operational delivery, reducing commercial exposure• Collaborations - created insightful sector & service solution customer messaging collateralKey Achievements• Portfolio - 100% retention, growth: 34%revenue, 60%volume, 40% online uptake; 45-day DSO • Sales – 110% of target with contracted growth of 55,000 boxes - 30,000 migrated in tenure Key Awards:• London - large scale transformation project with audited file intake - Seddons• Regional - solution for Scotland, Midlands, London - Hyman Roberts• National – UK central library solution with service to 500 sites - Inchcape Plc• National – UK central store with service to 800 locations - Cambian Group• South East - 1million patient files with services across multiple Trust sites- Southern NHS Trust

Consulting on document management solutions & delivering transformations; Empowering clients with savings in cost, process, and efficiency; Working in team collaborations to improve service and customer experience.Collaborations & Projects with: BNP Paribas, BNY Mellon, Williams Lea, Xerox, Lawrence Graham, Simmons, Beachcroft, Speechleys, Paul Hastings, Shoosmiths, Schroders, Cunningham Lyndsay, Commerzbank, Tesco, Cyril Sweett, RPS Group, Thomas Cook, Action for Children07 - 14 UK & I Corporate Business ManagerPart of senior team shaping Sales strategy; Driving high-volume growth; Directing Regional Sales team (8); Key Account managing 2 Global Banks (£1.5million pa) & 2 strategic FM client relationships (£1million pa);06 - 07 National Sales ManagerNew logo growth; Supporting sales/account team as subject matter expert; Leading Bid process, management & Tender Library; Creating new marketing collateral, sales metrics & template proposals.05 - 06 National Account ManagerRetention & Growth of Top 200 clients (£6 million pa portfolio - team of 3), Drove a 21.6% revenue increase (£1.3m) in 12 months by re-alignment of resources & focussed cross-selling of solutions04 - 05 National Sales ManagerHeadhunted in to direct corporate business development & drive volume growth in the UKContributions• Project - global lead on crafting new brochure, output to market in 4 months• Insight - facilitated opportunity & employment of 2nd Corporate BDM to support growth• Sales - re-engineered sales metrics & bid management, with a 30%+ conversion year1• Partners - drove a 612% increase in revenues in 9 years with 2 FM clientsAchievements• Self - personal 146% pa average target performance over 10 years • Awards - won multiple high-profile accounts, 2 were largest Crown wins globally• Sales - 10year top-tier performer = 290% of revenue targets, worth £12 million+ pa in TCV • Accounts - re-bid retention on 30 of Top 50 clients, worth £10 million+ pa in TCV

Solving Records Management challenges, creating solutions & transformations for UK-wide Corporations with multiple contract awards and successfully delivering on those large scale national transformationsCollaborations with 60% of the FTSE 100 and specific UK-wide projects with: HSBC, First Direct, RBOS, NatWest Bank, NatWest Life, Lloyds TSB, Abbey National, First National Bank, Barclays. Woolwich, Citibank...99 - 03 UK Bank Sector & Strategic Key Account ManagerPromoted by MD to lead the UK Bank Sector, plus own responsibility for account & relationship managing Top 5 UK Retail Bank portfolio, their retention and growth, enhancing customer experience; adding innovation & value.98 - 99 UK Bank Sector ManagerPromoted into senior role in recognition of growth achievements to increase market penetration - team of 397 - 98 London & South Sales ManagerHeadhunted in to lead & direct 6 BDM's + 2 office staff covering London, Home Counties & SouthKey Contributions• Revenue - 366% increase £3 million to £11 million pa; £4.2million (sales) & £3.74million ( account)• Growth - 520% in storage volume; awarded 4 of the largest UK bank contracts• Clients - maintained 100% retention, all accounts under 45 debtor days, nurtured relationships• Efficiency - drove 30% call reduction accounts/operations by creating a client handbook• Innovation - accelerated move to online servicing; with an 82% uptake in the web portal from 34%Key Achievements• 01 - 03 - Achieved £1 million+ in sales revenue personally each year• 98 - 03 - Achieved average 172% pa of personal revenue targets over 5 years• 00 - Abbey – contract award 1 million FNB files with service to all UK regional centres• 99 - NatWest – contract award 2.5 million life files and 4500 daily transactions to head office• 99 - Barclays – contract award 1 million files, tailored SLA servicing to 20 UK regional hubs• 98 - NatWest – contract award 1.3 million boxes, bespoke service to 1000 regional offices

Providing offsite solutions for paper / data tapes to meet customer storage challenges.Collaborated with: AETNA, AIG, Bank of Scotland, Babcock, British Gas, Centre Bank, Exabyte Corp, Forestry Commission, Hewlett Packard, King Sturge, Murray International, National Lottery Board, NWS Bank, Pearl Assurance, RAC, Racal, Registers of Scotland, Renault Financial Services, Rosyth Dockyard, Save & Prosper, Scottish Tourist Board, Scottish Legal Aid Board, Scottish National Heritage, Telford CollegeLeading a cross-functional team for an independent document management company; delivering an industry recognised high quality outsourced set of solutions, supporting both SME and Corporate customer challenges.96 - 97 Edinburgh Centre ManagerAdditional role: leading team (15), improving client experience and driving operational excellence.95 - 96 Finance Sector Sales ManagerAdditional role: developing market in sector, increasing opportunity, revenues and customer base.94 - 95 Regional Sales Manager - East ScotlandMarketing & Sales, Transformations and Project implementations for new & existing customers.Contributions • Engagement - delivered 194% growth = £719k in revenue with YoY double-digit growth• Sales - added £565k in revenue from £280k target (202% performance), from new logo business• Clients - 436% increase in volume, added £154k revenues (171% target), with 100% retention• Expansion - increased staffing by 50%; leading, re-aligning, developing & multi-tasking them in roles• Innovation - created engaging PowerPoint, with solutions that resonated with customer challengesAchievements• 97 - 162% revenue performance to target, managed most profitable centre in Group• 96 - 256% personal revenue performance against target• 95 - 185% performance, recognition - Bank of Scotland award - management 1 million loan files• 94 - 142% of annual sales target with an 800% improvement on 93 sales figures