Mark Roberts Email & Phone Number

Westerville, Ohio, United States

Westerville, Ohio, United States

Dublin, Ohio

Manage accounts for 3 sales representatives; with territories in Atlanta Georgia, Birmingham Alabama, the entire state of Florida and Upper Mid-West through the use of Salesforce.com and SAPServe as main Coach for on-boarding new employeesMake arrangements for the transportation and disposal of hazardous and non hazardous wasteParticipated in several panel interviews for Environmental Services for CSR positionsAssist CSR's with sales orders, manifest discrepancies and other customer service issues for Environmental Services Interact regularly with managers, leads, sellers, freight carriers, distribution warehouses and team membersAssist credit department in collecting on past due invoices, credit and re-bill issues

San Antonio, Texas Area

• Department supervisor/resolution team specialist in fraud prevention to manage customers’ financial accounts• Manage call center environment in fraud with professionalism and accuracy• Coordinate with other Chase divisions to provide excellent customer service experience

• Department supervisor/resolution team specialist in fraud prevention to manage customers’ financial accounts• Manage call center environment in fraud with professionalism and accuracy• Coordinate with other Chase divisions to provide excellent customer service experience

Dublin, Ohio

• Manage accounts for 2 sales representatives; with territories in Atlanta Georgia, Birmingham Alabama and entire state of Florida through the use of Salesforce.com and SAP• Serve as main Coach for on-boarding new employees• Make arrangements for the transportation and disposal of hazardous and non hazardous waste• Participated in several panel interviews for Environmental Services for CSR positions• Assist CSR’s with sales orders, manifest discrepancies and other customer service issues for Environmental Services • Interact regularly with managers, leads, sellers, freight carriers, distribution warehouses and team members• Assist credit department in collecting on past due invoices, credit and re-bill issues

Entered and managed sales orders and customer services for global supplier of industrial chemicalsResearched and processed customer orders while maintaining accurate records in Lotus Notes and SalesForceInvestigated invoice discrepancies while resolving pricing issues with customers and Ashland Sales RepresentativesInteracted regularly with managers, leads, sellers, procurement associates, freight carriers, distribution warehouses and team members

Developed and implemented new procedures to increase collection percentages which lead to higher store profitabilityConducted store audits in compliance with state and federal guidelines; Including all government overcharges and AML violations which saved on store violation chargesManaged all store vault opening/closing procedures dailyFacilitated and authorized all major cash transactions

Norton, Ohio

• Oversaw cash office opening and closing procedures• Processed and facilitated bank deposits and all non-cash item balancing• Managed and facilitated all employee payroll inquires and requirements• Created and maintained schedules for store staff of over 100 employees

Oversaw cash office opening and closing proceduresProcessed and facilitated bank deposits and all non-cash item balancingManaged and facilitated all employee payroll inquires and requirementsCreated and maintained schedules for store staff of over 100 employees

Diploma

Education record

Education record