Mark Rock Email and Phone Number

Goal-oriented Business Analyst with extensive experience in key performance and risk indicator analysis, dashboard reporting, budget preparation, staffing model analysis, and problem resolution. Experienced in working with all levels of management to support company objectives. Experience:Key Performance Indicator (KPI) reportingKey Risk Indicator (KRI) reportingDashboard ReportingBudget Analysis ForecastingStaffing AnalysisBusiness Partner SLA ReportingPrepared monthly PowerPoint KPI document – volumes, productivity, costs, and riskBranch support - unprocessed work resolutionContinuous Process Improvement reportingPersonal:Strong work ethicTeam orientedCustomer Service orientation for internal and external CustomersHigh quality standardsTimely and accurate workAchievements:Royal Order of Fat Cat AwardQuantum Award for Quality Star Card recognition from business partners