Mark Scott Email & Phone Number

Palm Beach County, Florida, United States

• I am currently building and nurturing a proficient, transparent, and efficient IT organization that delivers high-quality service and support—partnered directly with the Chief Operation Officer (COO) and CFO to offer.
• Salesforce CRM Implementation: Successfully led the end-to-end implementation of Salesforce CRM, specifically tailored to handle credentialing and provider outreach programs. Used by 40 field agents and supervisors.
• Call Center Relocation: Successfully led the relocation of a 25-agent call center to a new facility, overseeing the seamless transfer of technology, peripherals, and logistics, such as seating arrangements and.
• Office 365 Cloud Migration: Led the effort to migrate to a hybrid Active directory environment with over 190 users. Followed by a seamless transition to Office 365, OneDrive, and Teams. This effort also allowed using.

Greater New York City Area

• Overall accountability for centralized data management/engineering functions for $1.5B health plan. Recommend and implement an approach for collection, storage, protection and delivery of application usage data.
• Coordinated all data Inbound & Outbound extracts
• Analyze enrollment and claims data to identify coding gaps,
• Supplied documentation and coding improvement opportunities
• Creation of target lists for remediation
• Forecast Risk Adjustment scores and payments and providing reports to leadership

Greater New York City Area

Responsible for leading the internal and contracted off shore staff of Business Analysts and Developers who support the IT functions of Affinity’s Medicare, Managed Long-Term Care and New York State Health Insurance Exchange products. This included the design, development, and implementation of custom and turn-key operational support and e-commerce.

Greater New York City Area

During this period held several IT leadership positions with increased degrees of responsibility that provided knowledge-based, content or technical expertise for the development and implementation of custom applications or turn-key vendor solutions. Provided leadership over end-to-end process of IT deliverables and multiple components. Project highlights.

Greater New York City Area

• Hired to lead and manage database-related tasks during the implementation of TriZetto’s Facets enterprise-wide software solution. Projects included supporting several custom development efforts related to the.
• Designed a replicated production server to perform overnight batch jobs—reducing the day-to-day load by 60%.
• Implemented SSIS Naming Conventions and T-SQL Coding Standards
• Spearheaded the development of IVR systems integration with Facets’ SQL database. Integrated claim and eligibility data.
• Spearheaded McKesson‘s CCMS upgrade and training process from versions 3.1 to 5.2.
• Implemented a secured Crystal Reports Server for enterprise reporting and design.

Greater New York City Area

Charged with designing and building a high-profile Sponsored Event Fundraising System (SEFS) for the March of Dimes to provide an external system for volunteers and partners to track fundraising information, as well as internal data warehouse and reporting systems to profile events. Responsibilities included, but were not limited to, providing a written.

Greater New York City Area

• Hand selected to manage all database-related tasks during the implementation of Sunrise Clinical Manager (SCM) a $43 million project consisting of over 30,000 users across the nation's 4th largest non-profit, secular.
• Performance Monitoring /Capacity Planning - Expected data growth of 1.3+ TB per year
• Downtime / Business Continuity / Disaster Recovery via Geographically Dispersed Clustered and SAN Replication (EMC SRDF).
• Application Support Model - via Eclipsys call center using CA UniCenter products.

Greater New York City Area

• Responsible for the overall management of infrastructure, strategic planning and data migration.Staff of 6 programmers and technicians. Researched and implemented new hardware and software solutions. Managed a Windows.
• Negotiated all new contracts with vendors for support and maintenance services and consistently reduced costs during annual review of all telecom and support contracts.
• Implemented policies to comply with HIPAA privacy, EDI and security regulations.
• Redesigned the data center: upgraded power, cabling, physical layout and upgraded backbone to fiber.
• Conducted periodic security audits and drafted computer use policies.
• Developed and implemented Anti-Spam solution.

Greater New York City Area

Greater New York City Area

Education record

Computer And Information Sciences And Support Services